Legal

Guest Booking Terms

Version 2.1 · Effective 21 October 2026 · اقرأ النص العربي

How these terms are made and accepted

Version: 2.1 · Effective: 21 October 2026 · luxuryyacht.tours/booking-terms/

Parties. These Guest Booking Terms are made between:

1. LuxuryYacht.Tours, a company in the process of registration in the Arab Republic of Egypt, South Sinai, Sharm El Sheikh, email hello@luxuryyacht.tours, WhatsApp +20 106 099 0121 (“LuxuryYacht.Tours“, “we“, “us“). The registered company name and the commercial register number will be added to these terms and to every receipt as soon as they are issued; and
2. the person who sends a request or accepts a quote through the Platform, for themselves and for the people travelling with them (“Guest“, “you“).

What these terms cover. These terms set out (a) the booking service we provide to you, and (b) the main rules of the Trip you book with the Operator, such as payment, changes, cancellations, weather, refunds and conduct on board. Every Operator listed on the Platform has agreed with us to apply these rules to Guests, so you have one clear set of rules for your whole booking.

Electronic acceptance. You accept these terms by ticking the acceptance box and pressing the button on the request form, or on the quote acceptance or payment step of your booking page. The box is never ticked in advance, and the form cannot be sent without it. No handwritten signature is needed. By ticking the box and pressing the button you confirm that:

• you have read these terms, the Cancellation and Refund Policy and the Safety on board page, which form part of these terms;
• the information you give us is true and complete, and you have the legal capacity to make a binding contract;
• if you book for a group, you are authorised to accept these terms for everyone in it, and you will share the rules on board with them; and
• you agree that your electronic acceptance has the same legal effect as a signature on a paper contract. Egyptian law, including Law No. 15 of 2004 regulating electronic signature, recognises electronic writing, electronic records and electronic signatures, and Egyptian law allows a contract to be made by offer and acceptance in any form.

What accepting at each step means. Accepting these terms on the request form means that these terms govern how we handle your request. It does not commit you to book or to pay anything. The booking itself is made only when you accept a quote and pay the Deposit, as clause 6 explains.

Record of acceptance. We keep a record of each acceptance, as set out in Annex A: the version of these terms, the date and time, your name and email, the booking reference where there is one, the IP address and browser of the device used, and a fingerprint (SHA-256 hash) of the exact text you accepted. We email you a copy of the accepted version at once, and you can ask us for another copy at any time.

Language. These terms are made in English and Arabic. Both texts are equally authentic. If they differ, the Arabic text prevails.

Your legal rights. Nothing in these terms takes away or limits your rights under the Egyptian Consumer Protection Law No. 181 of 2018, or any mandatory consumer protection rules of the country where you live that apply to your booking.

Part 1: The booking

1. Definitions

In these terms:

• Platform means the website luxuryyacht.tours, its request form, booking pages, emails and WhatsApp channels run by LuxuryYacht.Tours.
• Operator means the licensed yacht operator named on your Quote, which sells and provides the Trip.
• Guest or you means the person who sends a Request or accepts a Quote and, where the context allows, everyone travelling with them. Lead guest means the person who accepts the Quote and pays the Deposit.
• Partner means a hotel, travel agency, destination management company or concierge firm that helps Guests book through the Platform with a partner code.
• Yacht means the vessel named on your Quote, including its captain, crew, equipment and the services provided on board.
• Trip means the service the Operator provides to you on the Yacht, as described on the Quote.
• Day trip means a Trip that starts and ends on the same day without a night on board, including full-day, half-day and sunset trips. Multi-day charter means a Trip that includes at least one night on board (an overnight charter), up to 14 nights.
• Request means your enquiry with your date, group size and wishes.
• Quote means the written offer we send you on your private booking page, naming the Operator, the Yacht, its licensed capacity, what is included and not included, the Price, the payment terms, the cancellation terms and any rules on board the Operator applies.
• Price means the total price of the Trip shown on the Quote, including any tax the Operator must charge, and excluding only the items the Quote lists as not included.
• Deposit means 25% of the Price, paid by you to LuxuryYacht.Tours to accept a Quote.
• Balance means the remaining 75% of the Price, paid by you directly to the Operator before boarding.
• Booking means a Quote you have accepted by paying the Deposit. Confirmed Booking means a Booking the Operator has confirmed in writing.
• Departure Time means the time the Trip leaves the harbour, as written on your confirmation.
• Free Cancellation Window means the period in which you can cancel without charge: until 72 hours before the Departure Time for Day trips, and until 30 days before the Departure Time for Multi-day charters.
• Business Day means Sunday to Thursday, excluding official public holidays in Egypt.
• Cairo time means the local time in Egypt. All times in these terms and in your booking are Cairo time.
• Writing includes email, messages on your booking page and WhatsApp messages. “Including” means “including without limitation”.

2. Who we are and our role

2.1 A booking agent. LuxuryYacht.Tours is a yacht charter marketplace and personal concierge service. We do not own, charter, crew or operate any yacht. We act as booking agent for licensed yacht operators.

2.2 Your contract for the Trip is with the Operator. The Operator named on your Quote is the seller and provider of the Trip. The Operator is responsible for the Yacht, the captain and crew, the Trip as described on the Quote, safety on board and in the water, and compliance with the laws that apply to its vessels and services.

2.3 Our service to you. Our own service to you is the booking service: finding Yachts that suit your Request, checking the details with the Operator, sending you the Quote, collecting the Deposit, looking after your Booking, passing messages between you and the Operator, refunding the Deposit when these terms say so, and helping you if something goes wrong.

2.4 No fee from you. We do not charge you a booking or service fee. We are paid a commission by the Operator, which is already included in the Price set by the Operator. A Booking made through us never costs you more because of our commission.

2.5 Payment to us counts as payment to the Operator. We collect the Deposit as the Operator’s agent. The Deposit you pay to us counts as paid to the Operator for that part of the Price.

2.6 Licences. We do not present ourselves as a tourism company licensed under Law No. 38 of 1977, and we do not provide trips ourselves. Each Operator must hold the tourism and marine licences Egyptian law requires for its vessels and services.

2.7 What we check. Before a Yacht is listed, we review it with the Operator on a live video call, and the Operator confirms to us that it holds a valid boat tourism licence and passenger insurance. For Verified Yachts and above, we also see the licence and the insurance. We do not claim to have visited every Yacht in person. We publish only the details, prices, capacity, features and availability the Operator has confirmed to us in writing.

2.8 Quality tiers. We show each Yacht in one of four tiers. Listed: reviewed with the Operator on a video call; the Operator confirms its licence and insurance. Verified: its documents are checked and it was reviewed with the Operator on a video call. Premium: Verified, with a complete listing and recent photos, at least 5 reviews averaging 4.5 or more, and the Operator’s response times met for the last 90 days. Signature: Premium, and we confirmed on the video review that the Yacht, its finish, crew and service meet our luxury standard. Only Signature Yachts are described as “luxury” on the Platform.

2.9 Photos and descriptions. Photos and videos are supplied by the Operator and must be true and recent. They show the Yacht, but small details such as furnishings, cushions or decoration may change over time. The Quote is the reference for what is included in your Trip.

3. Who can book

3.1 Capacity to contract. To send a Request or accept a Quote, you must have the legal capacity to make a binding contract, and the information you give us must be true and complete.

3.2 The lead guest. The lead guest is responsible for paying the Deposit, for arranging payment of the Balance, for passing on to the group the information we send, and for making sure the group knows and follows these terms and the safety rules. Every person on board must follow the rules on board in Part 3.

3.3 Bookings for a company. If you book on behalf of a company or another organisation, you confirm that you are authorised to bind it. Some consumer rights apply only to individuals and may not apply to a booking made for business purposes.

3.4 Your contact details. Please give us an email address and, if you can, a WhatsApp number that you check, and keep them up to date. We send your Quote, confirmation and day-of details there.

4. Requests

4.1 What you tell us. You send a Request using the form on luxuryyacht.tours/request/, by email or on WhatsApp. You tell us the destination, the date (and the last day for a Multi-day charter), the Trip type, the number of guests, any occasion, your contact details and, where you have one, a partner code.

4.2 Free and without obligation. A Request is free and does not commit you to anything.

4.3 What we do. We look for licensed Yachts that fit your Request, and ask their Operators to confirm availability and price in writing. A concierge replies within 2 hours, 9:00 to 22:00 Cairo time.

4.4 When we cannot help. We may decline a Request, for example when no suitable Yacht is available, when the group is larger than the licensed capacity of any available Yacht, or when the Request is for a purpose that is unlawful or unsafe.

5. Quotes

5.1 What a Quote shows. Each Quote is in writing and shows the Operator, the Yacht, its licensed capacity, the Trip type, date and duration, the harbour or meeting area, what is included and what is not included, the Price and its currency, the Deposit and the Balance, how the Balance is paid, the cancellation terms, any rules on board the Operator applies, and the time until which the Quote is valid.

5.2 How long a Quote is valid. Each Quote shows the exact time until which it is valid. As a rule, a Quote is valid for:

• 48 hours from the time we send it;
• 24 hours when the Trip is less than 7 days away, or in peak season;
• 2 hours for a Trip on the same day.

5.3 No hold before the Deposit. Until you pay the Deposit, the Yacht is not held for you, and someone else may book it.

5.4 Another option. Before you pay, you can use the “Show me another option” button on your booking page, or simply ask your concierge, to see another Yacht.

5.5 Check your Quote. Please check your Quote carefully, including names, date, times, number of guests and what is included. If anything is wrong or unclear, tell us before you pay.

5.6 After a Quote expires. We can send you a new Quote, but the Price and availability may change.

6. Accepting a Quote and making a Booking

6.1 How you accept. You accept a Quote on your booking page by ticking the acceptance box, pressing the button and paying the Deposit through the secure payment link or checkout, before the Quote expires.

6.2 When the contract is made. Your Booking is made when we receive your Deposit within the validity of the Quote. From that moment, (a) your contract with us for the booking service is binding, and (b) your contract with the Operator for the Trip is made, subject to the Operator’s written confirmation under clause 7.

6.3 Receipt and reference. We send you a receipt for the Deposit and a booking reference, in the format LYT-SSH-1234 (the letters after LYT show the destination).

6.4 Late payment. If your Deposit reaches us after the Quote has expired, we check with the Operator at once. If the Yacht is still available at the same Price, we go ahead. If not, we offer you a new Quote or refund your Deposit in full, as you choose.

7. Confirmation by the Operator

7.1 Written confirmation. After you pay the Deposit we ask the Operator to confirm your Booking. The Operator confirms or declines in writing within 4 hours of your Deposit, counted within its working hours. We send you the confirmation by email or WhatsApp and show it on your booking page.

7.2 If the Operator cannot confirm. If the Operator declines or does not confirm in time, you choose: a full refund of your Deposit within 14 days, or an equivalent Yacht if you agree to it. You pay no fee for this.

7.3 What confirmation means. A Confirmed Booking binds the Operator to provide the Trip exactly as described on the Quote, at the Price on the Quote.

8. Prices

8.1 The Price. The Price is the total on your Quote. It is set by the Operator, and it includes our commission and any tax the Operator must charge. We add no booking fee and no service fee.

8.2 What is not included. Anything the Quote lists as not included is paid as the Quote states. This may include national park fees, marina fees where any apply, transfers when the Quote does not include them, and items you buy directly on board. For Ras Mohammed National Park, the fees set by the Ministry of Environment (Decision No. 204 of 2019) are, at the date of these terms, USD 5 per foreign visitor and EGP 25 per Egyptian visitor, with children under 7 free. Park fees are set by the authorities and may change. They are paid on the day, unless your Quote includes them.

8.3 Currency. Prices on the website are shown in euros by default, and you can switch the display to US dollars, British pounds or Egyptian pounds. Converted amounts are for information only. Your Quote states the currency of the Price. The Deposit is charged in the currency shown on your payment link. Your bank or card provider may add its own exchange or card fees.

8.4 The Price is fixed once booked. After your Booking is made, the Operator cannot change the Price or ask you for more money for the same Trip. If anyone asks you to pay more than your Quote for the same Trip, do not pay and tell us.

8.5 Extras. Extra services you ask for after booking, such as extra hours, catering or decorations, are agreed in writing through us, and their price is confirmed to you in writing before they apply. Items you buy directly on board that we did not arrange are a matter between you and the Operator.

8.6 Partner bookings. A Booking made with a partner code has the same Price as a Booking made directly with us.

8.7 Tips. Tips for the crew are voluntary. They are never part of the Price and can never be required.

9. Payment

9.1 The Deposit. You pay the 25% Deposit to LuxuryYacht.Tours through a secure payment link that your concierge sends you, or through the checkout on the Platform when online payment is available. The link is issued by our payment provider for LuxuryYacht.Tours, a company in the process of registration, and never for a personal account. The payment methods available, such as card, mobile wallet or cash payment at a payment outlet, are shown on the link. We do not see or store your full card details.

9.2 The Balance. You pay the remaining 75% directly to the Operator before boarding, in cash or by card as stated on your Quote. The Operator gives you a receipt. The Operator must not refuse boarding to a Guest who paid the Deposit and offers the Balance by a method shown on the Quote.

9.3 If the Balance is not paid. If the Balance is not paid before boarding, the Operator may refuse to sail. This is treated as a no-show under clause 13.

9.4 Payment costs. We pay the payment provider’s fees on the Deposit. We never deduct them from a refund. Any fees or exchange costs charged by your own bank or card provider are yours.

9.5 Payment safety. We never ask you to pay into a personal bank account or wallet. If anyone does, or asks you to pay any amount that is not on your Quote, do not pay and tell us at once at hello@luxuryyacht.tours or on WhatsApp +20 106 099 0121.

9.6 Receipts and invoices. We give you a receipt for the Deposit. The Operator issues the receipt or invoice for the Trip that Egyptian law requires.

10. Before your Trip

10.1 Day-of details. By 18:00 Cairo time on the day before your Trip, we send you the meeting point, the captain’s name and a contact number for the day.

10.2 Information about your group. Please tell us in advance: the number of adults and children and the children’s ages (so the Operator can provide the right life jacket sizes), any non-swimmers, pregnancy, medical conditions, allergies or reduced mobility, and the names and passport or ID details the authorities require for protected areas. We share this information with the Operator only as needed to run your Trip safely.

10.3 Documents. When your route goes to a protected area, such as Ras Mohammed National Park or Tiran, every guest needs a passport or ID card for the checks.

10.4 Be on time. Please arrive at the meeting point on time. Port checks take time. Clause 13 explains what happens if you are late.

Part 2: Changes, cancellations and refunds

The Cancellation and Refund Policy explains the rules in this Part in more detail, with worked examples. If the policy and these terms ever differ, these terms prevail.

11. Changes you ask for

11.1 How to ask. Ask for any change in writing, by email or WhatsApp, with your booking reference. A change applies only when we confirm it to you in writing.

11.2 One free date change. You may change the date of your Trip once, free of charge, if you ask before the Free Cancellation Window ends and the Yacht is available on the new date. Your Booking keeps its Price and its terms. After the change, the cancellation rules in clause 12 keep counting from the original Departure Time, or from the new Departure Time if it is earlier.

11.3 Further date changes. Any further date change, or a date change asked for after the Free Cancellation Window has ended, needs the Operator’s agreement and may change the Price. If it is not agreed, your Booking stays on its original date.

11.4 Other changes. Other changes, such as extra guests, extra hours, a different route or extra services, need the Operator’s agreement and may change the Price. We confirm any new Price in writing before it applies. The number of guests can never go above the licensed capacity on your Quote.

11.5 Fewer guests. Unless your Quote states a price per person, the Price is for the Yacht and the Trip as quoted, and it does not go down if fewer guests come.

11.6 Guest names. You may change the names of the guests travelling, as long as you tell us before the Trip and every guest has the documents required for the route.

12. Cancelling your booking

12.1 How to cancel. To cancel, write to us by email or WhatsApp with your booking reference. The time we receive your message counts, even if it arrives outside concierge hours. Times are measured against the Departure Time on your confirmation, in Cairo time. We confirm your cancellation and any refund in writing.

12.2 Cancellation rules.

12.3 No other charges. Neither we nor the Operator may charge you more on cancellation than the table in clause 12.2 allows.

12.4 When these rules do not apply. These rules do not apply when the Trip cannot go ahead because of weather, an official sailing ban or a safety decision (clause 14), when the Operator cancels or cannot provide the Trip (clause 15), when we cancel for a reason that is not caused by you (clause 16), or in a case of force majeure (clause 17). In those cases you are entitled to the remedies set out in those clauses.

12.5 Personal reasons. Cancellations for personal reasons, such as illness, a change of travel plans or a missed flight, follow the table in clause 12.2. We recommend travel insurance that covers cancellation. In such cases we will gladly ask the Operator whether it can offer you a new date, but we cannot promise it.

13. No-shows, late arrival and refused boarding

13.1 No-show. If you are not at the meeting point within 30 minutes after the Departure Time, and you have not told us or the Operator, you are treated as a no-show, unless the Operator agrees to wait. A no-show is treated as a cancellation less than 24 hours before the Departure Time under clause 12.2.

13.2 Running late. If you are running late, tell the captain and us at once. If the Operator waits for you, the Trip may still end at the original time, and no refund is due for the time lost.

13.3 Refused boarding. The captain may refuse boarding to anyone who puts the safety of the Trip at risk, for example by being heavily drunk or under the influence of drugs, by refusing safety instructions, or by violent or abusive behaviour. If a guest is refused boarding for such a reason, the Trip goes ahead for the rest of the group and no refund is due for that guest. If the whole group cannot sail because of the group’s own conduct, or because the Balance is not paid, the case is treated as a no-show.

13.4 Guests over capacity. If more people arrive than the licensed capacity on your Quote, the extra people cannot sail. The Trip goes ahead for the others at the same Price.

14. Weather, sailing bans and safety decisions

14.1 Safety comes first. The captain has the final word on safety. The captain may decide not to sail, change the route, shorten the Trip or return to port when conditions are unsafe.

14.2 If the Trip cannot go ahead. If the port authority or the coast guard stops boats from sailing, or issues an official weather warning for the Trip area, or the captain decides in good faith that it is unsafe to sail, you choose:

• a new date, agreed with you in writing and subject to the Yacht’s availability, at no extra cost; or
• a full refund of everything you paid: we refund the Deposit within 14 days, and the Operator refunds any Balance you paid within 7 days.

No cancellation fee applies. If no new date suits you, you can still choose the full refund.

14.3 Information. We tell you as soon as we know that your Trip cannot go ahead. The Operator must tell us before the Departure Time and give us the reason, such as the port authority notice or the captain’s written reason. You may ask us for that reason.

14.4 Ordinary weather. Ordinary, foreseeable weather alone is not a reason to cancel the Trip. If the Trip can go ahead safely and lawfully and the Operator is ready to sail, but you decide not to go, the cancellation rules in clause 12 apply. If you are worried about the forecast, contact us early: we can ask the Operator for its view, and you may still use your free date change under clause 11.2 if you are within the Free Cancellation Window.

14.5 Changes during the Trip. If the captain changes the route or returns to port early for safety during the Trip, this is not a cancellation by you or by the Operator. If the Trip is cut short, we and the Operator agree with you a fair partial refund.

15. If the Operator cancels or cannot provide the Trip

15.1 Your choice. If the Operator cancels a Confirmed Booking, or cannot provide the Trip as quoted, for example because of a double booking, a technical problem or missing documents, you choose:

• a full refund of your Deposit within 14 days; or
• an equivalent Yacht, if you agree to it.

If you had already paid anything to the Operator, the Operator refunds it in full within 7 days.

15.2 An equivalent Yacht. An equivalent Yacht is a Yacht of a similar size, standard, licensed capacity and Trip. Before you decide, we send you in writing its details and its price. You are never obliged to accept a replacement, and you can always choose the refund instead.

15.3 Changes proposed by the Operator. The Operator cannot change the Yacht, the date, the time, the route or the included services of your Booking without your agreement. If you do not agree to a change the Operator proposes, and the Operator cannot provide the Trip as quoted, clause 15.1 applies.

15.4 We follow it up. We follow up any refund the Operator owes you until you receive it.

16. If we cancel a Booking

16.1 When we may cancel. We may cancel a Booking, and tell you why in writing, if:

• the Operator’s licence, insurance or other required documents are no longer valid, or an authority orders us to stop selling the Trip;
• we have reasonable grounds to believe that the payment was fraudulent or unauthorised;
• you gave us false information that matters for safety or legality, such as the number of guests; or
• the Booking would break the law.

16.2 What you receive. If we cancel for a reason that is not caused by you, you have the same choice as under clause 15.1. If we cancel because you gave false information or the Booking would break the law because of your plans, the cancellation is treated as a cancellation by you at the time we cancel, under clause 12.2. If the payment was fraudulent or unauthorised, we return the money to the account it came from.

17. Force majeure

Neither we nor the Operator are liable for a delay or failure caused by events outside reasonable control, such as war, terrorism, epidemic, natural disaster, a government order, a port or airport closure, or a general failure of public networks. If such an event prevents your Trip from taking place, you choose a new date or a full refund of everything you paid, as in clause 14.2.

18. Refunds

18.1 Who refunds what. We refund the Deposit. The Operator refunds any money you paid to it. We follow up every refund the Operator owes you until you receive it.

18.2 When. We refund the Deposit within 14 days of the day the refund becomes due. The Operator refunds money you paid to it within 7 days of the day the refund becomes due.

18.3 How. We refund to the original payment method. When that is not possible, for example when you paid in cash at a payment outlet or your card has expired, we refund by bank transfer or mobile wallet to an account in your name, once you give us its details.

18.4 Amount and currency. We refund the amount due in the currency in which you paid it, without deducting payment provider fees. Exchange rate differences and charges applied by your own bank or card provider are outside our control.

18.5 Bank processing time. The time it takes for a refund to show in your account also depends on your bank or payment provider.

18.6 Goodwill. We may offer a goodwill gesture at our own cost, without admitting fault on our part or on the Operator’s part.

19. Chargebacks and payment disputes

19.1 Talk to us first. If you think a payment is wrong, please contact us before you contact your bank. Most issues are solved faster this way, and a refund that is due under these terms is paid without a chargeback.

19.2 If you open a dispute. If you dispute a Deposit with your bank or card issuer, we handle the dispute and may give your bank the records of your Booking, such as the Quote, your acceptance record, the confirmation, messages and boarding records.

19.3 No double refund. While a dispute is open, we cannot refund the same amount separately. If you receive the same amount twice, from us and through a chargeback, you must repay one of them.

19.4 Unauthorised payments. If you believe your card or account was used without your permission, tell your bank and us at once.

Part 3: On board

20. Safety and the captain’s authority

20.1 The safety page. The Safety on board page forms part of these terms. Please share it with everyone in your group before the Trip.

20.2 What the Operator must provide. Every Trip has a licensed captain and enough trained crew for the Yacht and the number of guests, with at least one crew member trained in first aid. Every Trip carries a life jacket for every person on board, with children’s sizes when children travel, a first-aid kit and all the safety equipment the Yacht’s licence requires. Before departure the crew gives you a safety briefing.

20.3 The captain’s instructions. Every guest must follow the captain’s and crew’s safety instructions at all times. The captain may refuse boarding to, or bring back to port, anyone who puts the Trip at risk.

20.4 Swimming, snorkelling and diving. Swim and snorkel only where and when the crew says it is safe, with a crew member watching. Never swim near the propellers or while the engine is running. Diving is offered only when your Quote includes it, with qualified instructors and equipment as the law requires.

20.5 Emergencies. In an emergency, tell the captain at once. The crew follows the Operator’s emergency procedures. Contact us as soon as you can on WhatsApp +20 106 099 0121.

21. Guest numbers and children

21.1 Licensed capacity. The number of people on board may never be more than the licensed capacity on your Quote. Children and babies count as guests.

21.2 Children. Tell us the children’s ages in your Request. Your concierge confirms with the Operator in writing, before you pay, that life jackets in the right sizes will be on board. Children must be watched by an adult from their group at all times, on deck and in the water. Children and non-swimmers should wear a life jacket whenever the captain asks, and always in the water.

21.3 Responsibility for minors. The adults in the group are responsible for the children and young people travelling with them.

22. Health, pregnancy, accessibility and special needs

22.1 Your fitness to travel. A trip at sea involves the movement of the boat, sun and heat, swimming and boarding by steps or ladders. You are best placed to judge whether the Trip suits you and your group.

22.2 Tell us in advance. Please tell us before you pay about any non-swimmers, pregnancy, medical conditions, allergies, reduced mobility or medication the crew should know about. We ask the Operator and confirm to you in writing what it can provide. We share health information only with the Operator and only as needed for your safety on the Trip.

22.3 Accessibility. Not every Yacht is suitable for guests with reduced mobility. Ask us, and we tell you in writing, before you pay, what the Operator can offer.

22.4 On the day. The captain may decide that a water activity is not safe for a guest, or that sailing is not safe for a guest because of their condition on the day.

22.5 Medicine and insurance. Bring any medicine you need. We recommend travel insurance that covers medical costs.

23. Conduct on board

23.1 Respect. Treat the crew, other guests, the Yacht and the sea with respect. Harassment, violence, discrimination or abusive behaviour is not accepted on board. The Operator’s crew must also treat you with respect and must never harass, discriminate against or overcharge you.

23.2 Alcohol. Whether alcohol is allowed on board depends on the Operator and on Egyptian law. Your Quote tells you what is allowed. Do not swim after drinking alcohol.

23.3 Prohibited items. Illegal drugs and any item that is illegal in Egypt are not allowed on board. Weapons, fireworks and other dangerous items are not allowed unless the Operator agrees in writing and the law allows them.

23.4 Smoking. Smoking, including electronic cigarettes and shisha, is allowed only where and when the crew allows it, and never near fuel or the engine.

23.5 Animals. Animals may come on board only if your Quote says they are allowed.

23.6 Food and drinks. Food and drinks you bring yourself are allowed only as the Operator’s rules on your Quote say. Food and drinks served by the Operator are prepared and stored safely, and the crew tells you about allergens when you ask.

23.7 Serious misconduct. If a guest’s conduct puts the safety of the Trip at serious risk and the captain decides to return to port, no refund is due for the time lost.

24. Damage, extra charges and security deposits

24.1 Care of the Yacht. Please treat the Yacht and its equipment with care and follow the crew’s instructions on using it. If you notice any damage when you board, tell the crew.

24.2 Damage. In line with the law, you are responsible for loss of or damage to the Yacht or its equipment that you or your group cause deliberately or through negligence. You are not responsible for normal wear and tear, or for damage caused by the crew or the Operator.

24.3 Security deposits. We do not collect any security deposit for damage. An Operator may ask for a security deposit only if your Quote states the amount, how it is paid, and when and how it is returned. No security deposit and no extra charge that is not on your Quote can be demanded from you.

24.4 Damage claims. If the Operator says that you or your group caused damage, it must tell you on the day or as soon as possible and show you evidence, such as photos. You may give your own account. We help both sides reach a fair solution. We never charge your card for damage.

24.5 Fines. Fines imposed by park rangers or other authorities for breaking their rules are paid by the person who broke the rules.

25. Protected areas and the environment

Many Trips visit protected areas, such as Ras Mohammed National Park and the Tiran area. There, park fees apply as shown on your Quote, every guest needs a passport or ID card, and you must not touch, stand on or take coral, shells or any living thing, feed the fish or leave anything behind. Please use reef-friendly sun protection where you can.

26. Personal belongings and lost property

26.1 Your belongings. You are responsible for your own belongings on board, including phones, cameras and jewellery, except for loss or damage caused by the negligence of the Operator or its crew. Please keep valuables secure, especially near the water.

26.2 Lost property. If you leave something behind, tell us as soon as possible. The Operator must report to us any lost property found on board. We help you find it and arrange its return, and we agree any cost of sending it with you first.

27. Photos, filming and drones

27.1 Personal photos. You may take photos and videos for your own personal use. Please respect the privacy of the crew and of other guests.

27.2 Commercial filming. Professional or commercial filming and photo shoots need the Operator’s written agreement and any permit the law requires, and may change the Price.

27.3 Drones. The use of drones in Egypt is restricted and needs permits. A drone may be flown only with the captain’s agreement and the permits Egyptian law requires.

27.4 Photos of you. We never use photos or videos of you or your group in our marketing without your consent, and you may withdraw your consent at any time. The Operator also needs your consent to use them in its own marketing.

28. Celebrations, extras and services by others

28.1 Celebrations. We are happy to help with birthdays, proposals, anniversaries and other occasions. Options such as decorations, a cake, music or a photographer are added to your Quote, with their price, before you pay, or agreed in writing later under clause 8.5.

28.2 Transfers. Some Operators include transfers. Your Quote says if yours does.

28.3 Services you arrange yourself. Services you book directly with other providers are not part of your Booking, and these terms do not cover them.

29. Bookings through a hotel or agency

29.1 Partner codes. If you book through one of our Partners, such as a hotel, an agency or a destination management company, the Partner may add its partner code to your Request.

29.2 Same Price. Your Price is the same as when you book directly. Any reward to the Partner is paid by us out of our commission and is never added to your Price.

29.3 Copies of emails. The Partner receives copies of the emails about your Booking, so it can help you.

29.4 These terms apply. These terms apply to your Booking in the same way. The Partner is not a party to your contract for the Trip.

Part 4: Responsibility, complaints and general terms

30. Who is responsible for what

30.1 We are responsible for:

• handling your Request and Booking correctly, with reasonable care and skill;
• the information we publish about Yachts and Trips, which we check with the Operator;
• holding and handling your Deposit, and refunding it when these terms say so;
• helping you if something goes wrong before, during or after the Trip.

30.2 The Operator is responsible for:

• the Trip itself, as described on your Quote;
• the Yacht, its condition, its licences and its insurance;
• the captain and crew, and the food and drinks it serves;
• safety on board and in the water;
• receipts for the Balance, and refunds of money paid to it.

30.3 You are responsible for:

• giving true and complete information;
• paying as these terms and your Quote say;
• the conduct of your group, and following the safety rules and the captain’s instructions;
• damage and fines as clause 24 explains.

31. Insurance

31.1 Passenger insurance. Each Operator must keep passenger insurance for each Yacht, covering every guest up to its licensed capacity, and any other insurance Egyptian law or the Yacht’s licence requires. We see the passenger insurance before a Yacht is shown as Verified. Cover is given under the terms of the Operator’s policy.

31.2 Your own insurance. We recommend that you take out travel insurance covering cancellation, medical costs, personal belongings and water activities.

32. Limits of our responsibility

32.1 The Operator’s acts. Because we do not provide the Trip, we are not responsible for the acts or failures of the Operator or its crew, unless the loss is caused by our own breach of these terms or our own negligence, for example if we gave you information that the Operator had not confirmed. Even then, we help you raise any problem with the Operator and work for a fair solution.

32.2 Foreseeable loss. If we break these terms or fail to use reasonable care, we are responsible for loss you suffer that was a foreseeable result of it. We are not responsible for loss that was not foreseeable, or, for bookings made for business purposes, for loss of profit, loss of business or indirect loss.

32.3 Events outside our control. We are not responsible for events outside our reasonable control, such as those in clause 17.

32.4 What is never limited. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or gross negligence, or for anything else that the law does not allow to be limited or excluded, and nothing in these terms affects your rights as a consumer.

33. Problems and complaints

33.1 On the day. If something is not right on the day, tell the crew and contact us at once on WhatsApp +20 106 099 0121. On Trip days we answer from 7:00 Cairo time until guests are back ashore, so we can often fix things while you are still on board.

33.2 After the Trip. Write to hello@luxuryyacht.tours as soon as you can, while the facts can still be checked. Please include your booking reference, what happened, and any photos or receipts.

33.3 How we handle your complaint. We confirm that we received your complaint. We pass it to the Operator within 2 Business Days. The Operator answers with its account of the facts within 3 Business Days. We hear both sides and tell you our decision in writing within 5 Business Days of the Operator’s answer.

33.4 Possible outcomes. If the Trip materially differed from your Quote, for example a different Yacht, fewer hours, missing included items, more guests on board than allowed or unsafe conduct, we decide a fair partial or full refund. We refund the Deposit part within 14 days, and the Operator refunds the part you paid to it within 7 days.

33.5 Your other options. Our complaints process does not take away your legal rights. You may also contact the Egyptian Consumer Protection Agency, or the consumer authorities of the country where you live.

34. Reviews

34.1 Who can review. Only guests who sailed can review a Trip. We invite you to leave a review after your Trip.

34.2 Honest reviews. Reviews must describe your own experience honestly. We moderate reviews before publishing them, to remove personal data, insults or content not about the Trip. We do not remove honest reviews because they are negative. The Operator may reply publicly.

34.3 No fake or paid reviews. We do not publish fake reviews, and we do not pay or reward anyone for a review. The Operator may not offer you anything for a positive review or pressure you to change one. Please tell us if anyone does.

34.4 Publishing your review. By sending a review you allow us to publish it, translate it and show it on the Platform and in our marketing, with the name you choose to show.

35. Your personal data

We process your personal data as our Privacy Policy explains, in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and, where it applies, the data protection law of your country. We share with the Operator only the data it needs to run your Trip, such as names, the number of guests, contact details for the day, ID details for protected areas and health or safety notes. When you book with a partner code, the Partner receives copies of your booking emails. We send you marketing messages only with your consent.

36. Using the Platform

36.1 Fair use. Use the Platform only for genuine Requests and Bookings. Do not send false Requests, copy our content for commercial use, or try to disturb the Platform’s operation or security.

36.2 Our content. The LuxuryYacht.Tours name, logo, website and the content we create belong to us. Photos of Yachts belong to their Operators or authors.

36.3 Your booking page. Your booking page is a private link. Anyone who has the link can see your Booking details, so keep it private and tell us if you shared it by mistake.

36.4 Bookings outside the Platform. These terms, our refund commitments and our help apply only to Bookings made through us. A booking you make directly with an Operator outside the Platform is a matter between you and that Operator.

37. Notices and communications

37.1 How we write to you. We write to you at the email address or WhatsApp number you gave us, and on your booking page.

37.2 How you write to us. Write to hello@luxuryyacht.tours or on WhatsApp +20 106 099 0121. Cancellations and changes must be in writing.

37.3 When a message is received. An email or WhatsApp message is received when it is sent, unless the sender is told that it was not delivered.

38. Changes to these terms

38.1 Updates. We may update these terms. The version and date at the top of this page show which version is current, and we keep earlier versions available on request.

38.2 Your Booking keeps its version. Your Booking follows the version you accepted when you paid the Deposit. A later version applies to your Booking only if you accept it.

39. Transfer to the registered company

Once LuxuryYacht.Tours is registered as a company, your contract with us and all rights and obligations under it pass automatically to that company. We tell you its registered name and number in writing. Your rights under your Booking do not change.

40. General

40.1 Order of documents. Your Booking consists of your Quote, any change confirmed in writing, these terms, the Cancellation and Refund Policy and the Safety on board page. Your Quote prevails on the details of your Trip, such as the Yacht, times, what is included and the Operator’s rules on board, but a Quote can never take away a right these terms give you. If these terms and the Cancellation and Refund Policy differ, these terms prevail.

40.2 Severability. If any part of these terms is invalid, the rest stays in force, and the invalid part is replaced by a valid one as close as possible to its purpose.

40.3 No waiver. A delay in using a right is not a waiver of it.

40.4 Headings. Headings are for convenience only.

41. Law and disputes

41.1 Law. These terms are governed by the laws of the Arab Republic of Egypt.

41.2 Talking first. Before going to court, please contact us. Most problems are solved quickly by talking, and we will always try to settle a dispute fairly.

41.3 Courts. Disputes go to the competent courts of South Sinai, in Sharm El Sheikh.

41.4 Your home country. This does not take away any mandatory consumer protection you have under the law of the country where you live, including the right to bring a claim in your local courts where that law allows it.

42. Contact

• Email: hello@luxuryyacht.tours
• WhatsApp and phone: +20 106 099 0121
• Concierge hours: 9:00 to 22:00 Cairo time, every day. A concierge replies within 2 hours in these hours. On Trip days the same number is answered from 7:00 Cairo time until guests are back ashore.
• LuxuryYacht.Tours, a company in the process of registration, Sharm El Sheikh, South Sinai, Arab Republic of Egypt.

Annexes

Annex A: Electronic acceptance

Acceptance box on the request form (English): “I have read and accept the LuxuryYacht.Tours Guest Booking Terms, version 2.1, including the Cancellation and Refund Policy, and I have read the Privacy Policy.”

Acceptance box on the request form (Arabic): “قرأت شروط حجز الضيوف لدى LuxuryYacht.Tours، النسخة 2.1، بما فيها سياسة الإلغاء والاسترداد، وأوافق عليها، واطلعت على سياسة الخصوصية.”

Acceptance box on the quote acceptance or payment step (English): “I accept this quote and the LuxuryYacht.Tours Guest Booking Terms, version 2.1, including the Cancellation and Refund Policy, and I am authorised to accept them for everyone in my group.”

Acceptance box on the quote acceptance or payment step (Arabic): “أوافق على عرض السعر هذا وعلى شروط حجز الضيوف لدى LuxuryYacht.Tours، النسخة 2.1، بما فيها سياسة الإلغاء والاسترداد، وأنا مفوّض بالموافقة عليها نيابةً عن جميع أفراد مجموعتي.”

The box is not ticked in advance, and the form or payment step cannot be completed without it.

What we record for each acceptance:

• the version of these terms, and the date and time (Cairo time and UTC);
• your name and email, your WhatsApp number if you gave one, and the booking reference where there is one;
• the IP address and browser of the device used;
• a fingerprint (SHA-256 hash) of the exact text accepted;
• the page or form where it was accepted.

After acceptance: we email you the accepted version, with the record above, at once. We keep the record for as long as we need it to show what was agreed, as our Privacy Policy explains.

New versions: when these terms change, the request form and booking pages show the new version and ask for acceptance. The record above is kept for each version accepted.

Annex B: Who refunds what, and when