Legal

Operator Agreement

Version 2.1 · Effective 21 October 2026 · اقرأ النص العربي

How this agreement is made and accepted

Version: 2.1 · Effective: 21 October 2026 · luxuryyacht.tours/operator-agreement/

Parties. This Operator Agreement is made between:

1. LuxuryYacht.Tours, a company under incorporation in the Arab Republic of Egypt, South Sinai, Sharm El Sheikh, represented by its founder Muhammad Abu Dawood, email hello@luxuryyacht.tours, WhatsApp +20 106 099 0121 (“LuxuryYacht.Tours“, “we“, “us“). The registered company name and commercial register number will be added to this agreement and to every statement as soon as they are issued; and
2. the yacht operator whose details are entered in the operator application and the operator account (“Operator“, “you“).

Electronic acceptance. You accept this agreement by ticking the acceptance box and pressing the submit button in the operator application or in the operator portal. No handwritten signature is needed. By doing so you confirm that:

• you have read this agreement, its annexes and the documents listed in clause 32;
• you are authorised to bind the business named in your application; and
• you agree that this electronic acceptance has the same legal effect as a signed paper contract, as Egyptian law allows for offer and acceptance made by any means and for electronic writing and records.

Record of acceptance. We keep a record of each acceptance, as set out in Annex E: the agreement version, the date and time, the account, name and email of the person who accepted, the IP address and a fingerprint of the accepted text. We email you a copy of the accepted version at once, and you can download it at any time from the operator portal.

Language. This agreement is made in English and Arabic. Both versions are equally valid. If they differ, the Arabic version prevails.

Part 1: Working together

1. Definitions

In this agreement:

• Platform means the website luxuryyacht.tours, its operator portal, partner portal, apps, emails and WhatsApp channels run by LuxuryYacht.Tours.
• Guest means a person who sends a request or makes a booking through the Platform, including the people travelling with them.
• Partner means a hotel, travel agency, destination management company or concierge firm that sends guests to the Platform with a partner code.
• Yacht means each vessel you list on the Platform, including its captain, crew, equipment and the services you provide on board.
• Trip means the service you provide to a Guest on a Yacht: a day trip, half day, sunset trip, celebration, multi-day (overnight) charter or any other service shown on a Quote.
• Listing means the page and data that describe a Yacht or Trip on the Platform.
• Request means a Guest’s enquiry with date, group size and wishes.
• Quote means the written offer we send a Guest, naming you, the Yacht, its licensed capacity, what is included and not included, the Price, the payment terms and the cancellation terms.
• Price means the total price of the Trip shown on the Quote, including any taxes you must charge, and excluding only items the Quote lists as not included.
• Deposit means 25% of the Price, paid by the Guest to LuxuryYacht.Tours to accept a Quote.
• Balance means the remaining 75% of the Price, paid by the Guest directly to you before boarding.
• Booking means a Quote the Guest has accepted by paying the Deposit.
• Confirmed Booking means a Booking you have confirmed in writing through the operator portal, email or WhatsApp.
• Commission means our fee for each Booking, as set out in clause 12 and Annex A.
• Settlement means the weekly statement and payment between us described in clause 13.
• Departure Time means the time the Trip leaves the harbour, as written on the Confirmed Booking.
• Free Cancellation Window means the period in which a Guest can cancel without charge: until 72 hours before Departure Time for day trips, and until 30 days before Departure Time for multi-day charters.
• Business Day means Sunday to Thursday, excluding official public holidays in Egypt.
• Documents means the licences, insurance and records listed in Annex B.

Headings are for convenience only. “Including” means “including without limitation”. “Writing” includes email, the operator portal and WhatsApp messages.

2. Appointment and our role

2.1 Appointment. You appoint LuxuryYacht.Tours as your non-exclusive booking agent to market your Yachts and Trips, receive Requests, send Quotes, take Deposits and manage Bookings for Guests anywhere in the world. You remain free to sell your Trips directly and through other channels, unless you choose exclusivity under clause 25.

2.2 You are the provider of the Trip. The contract for each Trip is between you and the Guest. You are the seller and provider of the Trip. You are solely responsible for the Yacht, the captain and crew, the Trip as described on the Quote, the safety of everyone on board and compliance with all laws that apply to your vessels and services.

2.3 We are an agent. We do not own, charter, crew or operate any vessel. We act in your name and on your behalf, as your limited payment collection agent, when we take a Deposit. The Balance is your own receivable from the Guest. Our own service to the Guest is the booking service: finding a suitable Yacht, sending the Quote, taking the Deposit and looking after the Booking.

2.4 Authority to bind you. You authorise us to send Quotes based on the prices and terms you confirmed to us in writing, and to accept Bookings on your behalf on those terms, subject to your confirmation under clause 10.

2.5 No partnership. This agreement does not create a partnership, joint venture or employment relationship. Neither party may make promises on the other’s behalf except as this agreement allows.

3. Eligibility, licences and documents

3.1 Who can join. You must be a business that owns or lawfully operates the Yachts you list, and you must hold and keep valid, for as long as this agreement lasts:

• the tourism licences required in Egypt, including under Law No. 38 of 1977 on tourism companies where it applies to you;
• a valid boat tourism (navigation) licence for each Yacht, showing its licensed passenger capacity;
• valid licences for each captain and any crew member who must be licensed;
• passenger insurance for each Yacht covering every Guest up to its licensed capacity;
• all safety equipment the Yacht’s licence requires, including a life jacket for every person on board, with children’s sizes.

3.2 Licence and insurance. By listing a Yacht you confirm that it holds a valid boat tourism licence and passenger insurance covering its licensed capacity, and you send us a copy of either within 3 Business Days of our request. You may also upload them to the operator portal at any time. Until we have checked them, the Yacht is shown in the Listed tier; once we have checked them, it moves to the Verified tier (clause 25.2). We rely on your confirmation and do not take on the checking of your licence or insurance, and clause 22.4 applies to any claim that arises because a licence or policy was missing or not valid.

3.3 Documents before your first payout. Before your first Settlement payment, you upload your commercial register (or equivalent business registration) and your tax card, and give us bank or InstaPay details in your business’s name.

3.4 Keeping documents valid. You tell us in writing at once, and in any case within 24 hours, if any Document expires, is suspended, withdrawn or changes. Where we hold a copy of a Document, you upload its renewal before the old one expires.

3.5 Checks. You allow us to check your Documents with the issuing authority or insurer. We may pause new sales of a Listing until we receive valid Documents. Confirmed Bookings must still be honoured, unless the missing Document makes the Trip unlawful or unsafe, in which case clause 16 applies.

3.6 Truthful information. Everything you give us in your application and later must be true, complete and current.

4. Onboarding, video review and going live

4.1 Steps. A Yacht goes live in four steps: you apply; we review the Yacht with you on a live video call; we prepare the Listing and you review it; and the Listing goes live.

4.2 Video review. On the video call you show us the Yacht, its cabins and bathrooms where it has them, its decks and its safety equipment. We may ask to see its licence, its insurance and any item listed on the Listing.

4.3 Photos and content. You supply recent, true photos and videos of each Yacht, taken in the last 12 months, that you have the right to let us use under clause 27.

4.4 Our discretion. We decide whether and when to list a Yacht. We may decline any application without giving reasons.

4.5 Response to applications. We reply to each application within 2 Business Days.

5. Listings and accuracy

5.1 You confirm every detail. Before a Listing goes live, you confirm in writing every detail it shows, including the Yacht’s name, type, length, licensed capacity, cabins, crew, harbour or meeting point, Trip durations, routes, what is included and not included, and any rules on board.

5.2 We publish only what you confirm. We do not publish any price, capacity, feature or availability that you have not confirmed.

5.3 Changes. You tell us at once in writing of any change to a confirmed detail. A change that affects a Booking also needs the Guest’s agreement under clause 10.5.

5.4 Licensed capacity. We never offer a Yacht for more Guests than its licensed capacity, and you must never carry more.

5.5 Our edits. We may edit the wording, layout, translation and order of Listings to keep the Platform clear and consistent, without changing any fact you confirmed.

6. Availability and calendar

6.1 Keep it current. You keep each Yacht’s availability up to date in the operator portal, or tell us in writing.

6.2 Block sold dates. When you sell a date through another channel, you block it on the Platform within 2 hours, and before you confirm the other sale where you can.

6.3 Double booking. If a Booking cannot go ahead because you sold the same Yacht and time to someone else, it counts as a cancellation by you under clause 16.

7. Prices

7.1 You set your prices. You decide the price of each Trip and confirm it to us in writing, as a price list or per Request. A price list is helpful but not required.

7.2 What the Price includes. The Price you give us is the full price the Guest pays for the Trip, including our Commission and any tax you must charge. You state clearly what is not included, such as national park fees, and how the Guest pays for it.

7.3 Currency. You may quote in Egyptian pounds, euros or US dollars. The Quote shows the currency.

7.4 Fair price. The Price you give us for a Trip is never higher than the price you publish yourself, on your own website, social media or other public channel, for the same Yacht, Trip, date and group size.

7.5 Price is fixed once booked. After a Booking is made, you must not change the Price or ask the Guest for more money for the same Trip. Extra services the Guest asks for later are agreed in writing through us before they apply.

7.6 Partner bookings. Bookings sent by Partners carry the same Price and the same Commission for you. Any Partner reward comes out of our Commission, never from your share.

8. Requests and quotes

8.1 Requests. We send you each Request that matches your Yacht’s capacity, harbour and Trip types, through the operator portal, email or WhatsApp.

8.2 Your answer. For each Request you tell us whether the Yacht is available and, if no price list applies, the Price.

8.3 Quotes. We send the Guest a Quote based on your answer. Each Quote is valid for 48 hours, 24 hours if the Trip is less than 7 days away or in peak season, and 2 hours for a same-day Trip.

8.4 No hold before the Deposit. Until the Guest pays the Deposit, the Yacht is not held. If you sell the date before the Deposit is paid, you tell us at once.

8.5 Matching. We decide which Yachts to offer for each Request. Our matching looks at fit (capacity, harbour, Trip type, date), your response times, your reviews and ratings, your cancellation record, your quality tier and Founding Partner status. We do not guarantee any number of Requests or Bookings.

9. Response times

You reply to every Request and every Guest question we pass to you within these times, during the hours you set in the operator portal (Annex D):

If you do not reply in time, we may offer the Request to another operator.

10. Confirming bookings

10.1 Confirm or decline. After a Guest pays the Deposit, we tell you at once. You confirm or decline the Booking in writing within 4 hours.

10.2 Once confirmed. A Confirmed Booking binds you to provide the Trip exactly as described on the Quote, at the Price on the Quote.

10.3 If you cannot confirm. If you decline, or do not confirm within 4 hours, the Guest receives a full refund of the Deposit or, if the Guest agrees, an equivalent Yacht. Repeated failures to confirm count toward suspension under clause 26.

10.4 Day-of details. By 18:00 Cairo time on the day before the Trip, you send us the meeting point, the captain’s name and a contact number for the day.

10.5 Changes to a Booking. Any change to the date, Yacht, route, Price or services of a Booking is agreed with the Guest through us in writing. A Guest may change the date once, free of charge, before the Free Cancellation Window ends, if the Yacht is free on the new date. You will not refuse such a change without a good reason.

Part 2: Money, cancellations and complaints

11. Payments by Guests

11.1 Deposit to us. The Guest pays the Deposit to LuxuryYacht.Tours through a secure payment link or the Platform’s checkout, issued for LuxuryYacht.Tours and never for a personal account. We collect the Deposit as your agent. A Deposit we receive counts as paid to you for the Guest’s obligation to pay that part of the Price.

11.2 Balance to you. The Guest pays the Balance directly to you before boarding, in cash or by card as stated on the Quote. You give the Guest a receipt. You must not refuse boarding to a Guest who paid the Deposit and offers the Balance by a method shown on the Quote.

11.3 No other payments. You never ask a Guest to pay more than the Quote for the same Trip, and you never ask a Guest to pay into a personal bank account or wallet.

11.4 Unpaid Balance. If a Guest does not pay the Balance before boarding, you may refuse to sail. You tell us at once, and the case is treated as a Guest no-show under clause 17.

11.5 Payment costs. We pay the payment provider’s fees on Deposits out of our Commission. You pay your own costs of taking the Balance.

12. Commission

12.1 Rate. Our Commission is 20% of the Price of each Booking, or 15% if you list the Yacht with us exclusively under clause 25.3. Commission is calculated on the full Price, even though the Guest pays the Balance to you directly. Annex A shows worked examples.

12.2 Founding Partners. If you are a Founding Partner under clause 25.1, your Commission rate cannot be raised above 20% for 12 months from the day your first Yacht goes live.

12.3 When it is earned. Commission is earned when a Trip takes place, and on a late Guest cancellation or no-show under clauses 14 and 17. No Commission is due when a Booking is refunded in full.

12.4 Extras. Commission also applies to extras the Guest books through us. It does not apply to items the Guest buys directly on board that we did not arrange.

12.5 Agreed before going live. The Commission rate for each Yacht is shown in the operator portal and agreed in writing before the Yacht goes live.

12.6 Tax. Commission amounts exclude VAT. VAT is added under clause 20 where it applies.

13. Settlement and payouts

13.1 Weekly statement. Every Monday we issue a statement in the operator portal covering every Booking whose Trip ended at least 7 days earlier and that has not yet been settled.

13.2 What it shows. For each Booking: the reference, the Trip date, the Price, the Deposit, the Commission, any fees, refunds or adjustments, and the net amount owed by either party.

13.3 Payment to you. We pay you the Deposit less the Commission (at 20% Commission this is 5% of the Price), less anything you owe us, within 3 Business Days of the statement, to a bank account or InstaPay address in your business’s name.

13.4 Currency. We pay in the currency of the Deposit where we can. Otherwise we pay in Egyptian pounds at the Central Bank of Egypt rate on the day of payment. Each party pays its own bank charges.

13.5 Set-off. We may deduct from any payment the amounts you owe us under this agreement, including cancellation fees, refunds you must fund and chargebacks. If the net amount is owed by you, you pay it within 14 days of the statement.

13.6 Questions about a statement. You raise any question about a statement within 14 days. After that the statement is final, except for clear errors, which either party may correct within 6 months.

13.7 Holding a payment. We may hold the payment for a Booking while a complaint or chargeback on it is open, and hold all payments until we receive the documents in clause 3.3.

13.8 Records. Each party keeps records of Bookings, payments and receipts for at least 5 years.

14. Guest changes and cancellations

14.1 Guest cancellation rules. Guests cancel by writing to us. Times are measured against the Departure Time.

14.2 No other charges. You may not charge a cancelling Guest more than this table allows.

14.3 Sharing a kept Deposit. When a Deposit is kept, our Commission is 20% (or 15% for exclusive Yachts) of the amount kept, and you receive the rest in the next Settlement. At 20% this means you receive 80% of the Deposit, which is 20% of the Price.

14.4 Date changes. A Guest may move the date once, free of charge, before the Free Cancellation Window ends, if the Yacht is free on the new date. The Booking keeps its Price and its terms.

14.5 Other changes. Other changes, such as extra Guests, extra hours or a different route, need your agreement and may change the Price. Guest numbers never go above the licensed capacity.

15. Weather, sailing bans and safety decisions

15.1 Safety first. Your captain has the final word on safety and may refuse to sail, change the route or return to port when conditions are unsafe.

15.2 If the Trip cannot go ahead. If the port authority or coast guard stops boats from sailing or issues an official weather warning for the Trip area, or your captain decides in good faith that it is unsafe to sail, the Guest chooses a new date or a full refund of everything paid: we refund the Deposit and you refund any Balance within 7 days. No Commission and no fee is due on a refunded Booking.

15.3 Evidence. You tell us before the Departure Time and send evidence, such as the port authority notice or the captain’s written reason with the time and conditions. Ordinary, foreseeable weather alone is not a reason to cancel. If other boats from the same harbour sailed the same route at the same time, we may treat the case as a cancellation by you under clause 16 unless you show a specific safety reason for your Yacht.

15.4 Changes during the Trip. If the captain changes the route or returns early for safety, it is not a cancellation. You and we agree with the Guest on any fair partial refund for a Trip cut short.

16. Cancellation by the Operator

16.1 Guest protection. If you cancel a Confirmed Booking, or cannot provide the Trip as quoted, the Guest receives a full refund of the Deposit within 14 days, or an equivalent Yacht if the Guest agrees. You refund in full any money the Guest paid you, within 7 days.

16.2 Fee. For each Booking you cancel you pay us a fee equal to our Commission on that Booking. If you cancel less than 72 hours before the Departure Time, you also pay any extra cost of an equivalent replacement Yacht the Guest accepts, up to 25% of the Price.

16.3 No fee. No fee applies when the cancellation is caused by weather or a sailing ban under clause 15, by force majeure under clause 34, by the Guest’s breach, or when you offer, and the Guest accepts, an equivalent Yacht of your own at the same Price.

16.4 Notice. You tell us at once when you know you cannot provide a Trip, so we can look after the Guest.

16.5 Repeated cancellations. Each cancellation by you lowers your priority in matching under clause 8.5 for 90 days. Two cancellations by you within 90 days lead to a review under clause 26.

17. No-shows and late arrivals

17.1 No-show. A Guest who does not arrive within 30 minutes after the Departure Time, without telling you or us, is a no-show unless you agree to wait. The rules for cancellations less than 24 hours before departure apply.

17.2 Late arrival. If you wait for a late Guest, the Trip may end at the original time, and the Guest is not owed a refund for the lost time.

17.3 Record. You tell us of a no-show within 1 hour after the Departure Time, with a timestamped message or photo from the meeting point.

18. Complaints, service failures and refunds

18.1 On the day. If a Guest raises a problem on the Trip, you try to fix it at once and tell us. We are available from 7:00 Cairo time on Trip days until the Guests are back ashore.

18.2 Incidents. You tell us of any accident, injury, damage, lost property or serious complaint within 2 hours, and of any injury or emergency at once.

18.3 After the Trip. We send you any written complaint within 2 Business Days. You answer with your account of the facts and any evidence within 3 Business Days.

18.4 Our decision. If the Trip materially differed from the Quote, for example a different Yacht, fewer hours, missing included items, more Guests than allowed or unsafe conduct, we decide a fair partial or full refund within 5 Business Days of your answer, after hearing both sides.

18.5 Who pays. You fund refunds of the Balance and of any part of the Deposit we already paid you. We refund our Commission on the refunded part. You may not deduct anything from a refund owed to the Guest.

18.6 Goodwill. We may give a Guest a goodwill gesture at our own cost without admitting fault on your behalf.

19. Chargebacks and payment disputes

19.1 We handle disputes. If a Guest disputes a Deposit with their bank or card issuer, we respond to the dispute.

19.2 Your evidence. You send us within 3 Business Days any evidence we ask for, such as the confirmation, a boarding record, photos or messages. You keep a boarding record (passenger list) for every Trip for at least 12 months.

19.3 Who bears the loss. If a chargeback is lost because the Trip was not provided as quoted, or because you did not send evidence in time, you repay any part of the Deposit we paid you and the chargeback fee. In any other case we bear the loss.

20. Invoices and taxes

20.1 Your invoice to the Guest. You issue the Guest an invoice or receipt for the Trip as Egyptian law requires, and you account for any tax on the Trip.

20.2 Our invoice to you. We issue you a statement of our Commission for each Settlement. Once LuxuryYacht.Tours is registered for VAT, we issue an electronic tax invoice for the Commission plus VAT at the legal rate, currently 14%.

20.3 Own taxes. Each party is responsible for its own taxes. If the law requires us to withhold tax from a payment to you, we withhold it and give you the certificate.

Part 3: Safety, responsibility and the relationship

21. Safety, crew and conduct

21.1 Safe operation. You operate every Trip safely and in line with Egyptian law, the Yacht’s licence, port authority instructions and the rules of protected areas such as Ras Mohammed National Park and Tiran.

21.2 Crew. Every Trip has a licensed captain and enough trained crew for the Yacht and the number of Guests. At least one crew member on board is trained in first aid.

21.3 Equipment. Every Trip carries a life jacket for every person on board, with children’s sizes when children travel, a first-aid kit and all safety equipment the licence requires. Before departure the crew gives the Guests a safety briefing.

21.4 Capacity. You never carry more people than the licensed capacity, whatever the Guest asks.

21.5 Water activities. Snorkelling, swimming and diving take place only where safe and allowed, with a crew member watching. Diving is offered only with qualified instructors and equipment, as the law requires.

21.6 Alcohol and conduct. You follow Egyptian law on alcohol and state your rules on the Quote. Your crew may refuse to carry anyone who puts the Trip at risk. Your crew treats Guests with respect and never harasses, discriminates against or overcharges them.

21.7 Food. Food and drinks you serve are prepared and stored safely. You tell Guests about allergens when asked.

21.8 Environment. You do not anchor on coral, feed fish or throw waste into the sea, and you follow park rules on waste and fuel.

22. Insurance, liability and indemnity

22.1 Your insurance. You keep, at your own cost, passenger insurance for each Yacht covering every Guest up to its licensed capacity, and any other insurance Egyptian law or the Yacht’s licence requires. We strongly recommend third-party liability insurance as well. You send us a copy of any policy or renewal within 3 Business Days of our request, and any other document we ask for within 5 Business Days.

22.2 Your responsibility. You are responsible for the Trip, the Yacht, the captain and crew, and for any death, injury, illness, loss or damage that happens on or around the Yacht or during the Trip, except to the extent it is caused by our own negligence.

22.3 Our responsibility. We are responsible for handling Requests, Quotes, Deposits and Bookings with reasonable care. Our total liability to you under this agreement in any 12 months is limited to the Commission you paid us in the 12 months before the claim. We are not liable for loss of profit, loss of business or indirect loss.

22.4 Your indemnity. You will compensate us for any claim, fine, loss or cost, including reasonable legal fees, that we suffer because of a Trip, the Yacht, your crew, your breach of this agreement, inaccurate information you gave us, or your breach of any law.

22.5 What is never limited. Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

23. Non-circumvention

23.1 Guests we introduce. For 12 months after we introduce a Guest to you, you must not contact that Guest to book outside the Platform, and you must not accept a booking from that Guest that goes around us. This includes repeat trips, other Yachts you operate and bookings made by people in the same group.

23.2 Contact details. You use Guest contact details only to run the booked Trip. Before the Deposit is paid, you do not share your own phone number, website or social media with a Guest we introduced.

23.3 Fee. If a booking goes around us in breach of clause 23.1, you pay us a fee equal to the Commission we would have earned on that booking, at the Price you charged the Guest.

23.4 Guests who come to you on their own. This clause does not apply to a person who was already your customer before we introduced them, if you can show it.

24. Reviews and ratings

24.1 Who can review. Only Guests who sailed can review a Trip. We invite every Guest to review after the Trip.

24.2 Moderation. We moderate reviews before publishing them, to remove personal data, insults or content not about the Trip. We do not remove honest reviews because they are negative.

24.3 Your reply. You may reply publicly to any review, politely and without personal data.

24.4 Disputing a review. You may ask us to check a review you believe is false. We decide after looking at the evidence.

24.5 No fake or paid reviews. You must not write, buy or ask for reviews of your own Yachts, or reward Guests for positive reviews, or pressure Guests to change a review.

25. Founding Partner, exclusivity and quality tiers

25.1 Founding Partner. The first 5 operators approved in each city, counted by the date their first Yacht goes live, become Founding Partners. A Founding Partner receives the Founding Partner badge on its Listings, priority in matching under clause 8.5 when fit is equal, and the Commission lock in clause 12.2. You keep the status while this agreement is in force and you are not suspended under clause 26.

25.2 Quality tiers. We show each Yacht in one of four tiers:

We review tiers every 90 days and may change a tier when the criteria are no longer met.

25.3 Exclusivity. You may choose to list a Yacht with us exclusively. Exclusive means you do not offer that Yacht on any other online booking platform or through any other booking agent in the same city. You may still sell it directly to your own customers and on your own website. Exclusive Yachts pay 15% Commission. If you end exclusivity, you give us 30 days’ notice and the Commission returns to 20% from the end of the notice.

26. Suspension and removal of Listings

26.1 Immediate suspension. We may suspend your account or any Listing at once, and tell you why, if:

• you do not send a Document we asked for in time, or a Document is expired or false;
• we receive a credible report of a safety risk, an accident, harassment, fraud or overcharging;
• you carry more Guests than the licensed capacity;
• you breach clause 23 (non-circumvention); or
• an authority orders us to.

26.2 Review. We review your account, and may suspend Listings, if:

• your average rating is below 3.5 over your last 10 reviews;
• you cancel 2 Confirmed Bookings within 90 days, other than under clause 16.3;
• you fail to confirm Bookings or miss response times repeatedly; or
• you do not pay amounts owed to us within 14 days of a statement.

26.3 During a suspension. We do not send you new Requests. We decide with you how existing Bookings go ahead, and we may move them to another operator with the Guest’s agreement. We tell you what you need to do to lift the suspension.

26.4 Lifting it. We lift the suspension when the cause is fixed, or end the agreement under clause 30 if it cannot be fixed.

27. Content, brand and intellectual property

27.1 Your content. You keep ownership of the photos, videos, texts and logos you give us. You give us a free, non-exclusive, worldwide licence to use, copy, edit, translate and publish them on the Platform, in advertising, on social media, in search engines and AI answers, and with Partners, to promote your Yachts and the Platform, while this agreement lasts.

27.2 After the end. We remove your content from the Platform within 30 days after this agreement ends. Printed material already made and posts already published may stay.

27.3 Your promise. You promise that you have the right to give us this licence and that your content does not break anyone’s rights. You compensate us under clause 22.4 if it does.

27.4 Our brand. The LuxuryYacht.Tours name, logo, Platform and content we create belong to us. You may show the “Listed on LuxuryYacht.Tours” badge and, if you hold it, the Founding Partner badge while this agreement lasts, in the form we provide.

28. Guest data and privacy

28.1 Use of Guest data. We share with you the Guest data you need to run the Trip, such as names, numbers of guests, contact details for the day, ID details for protected areas, and health or safety notes. You use it only to run the Trip and to meet your legal obligations. Each party is an independent controller of the Guest data it holds. You do not use Guest data for marketing without the Guest’s prior consent.

28.2 Protection. You keep Guest data secure, share it only with crew who need it, and follow the Egyptian Personal Data Protection Law No. 151 of 2020 and its rules.

28.3 Deletion. You delete Guest data when you no longer need it for the Trip or for the law, and in any case within 12 months after the Trip, unless the law requires you to keep it longer.

28.4 Breaches. You tell us within 24 hours if Guest data you hold is lost, stolen or exposed.

28.5 Your data. We process your business and contact data to run this agreement, as our privacy policy at luxuryyacht.tours/privacy/ explains.

29. Confidentiality

Each party keeps confidential the other’s non-public business information, including prices, Commission rates, Guest data, statements and the terms of this agreement, and uses it only for this agreement. This does not cover information that is public, already known, or that the law or an authority requires a party to disclose. This duty lasts for 2 years after the agreement ends, and for Guest data without time limit.

30. Term and termination

30.1 Start and term. This agreement starts when you accept it electronically and lasts until either party ends it.

30.2 Ending with notice. Either party may end this agreement for any reason with 30 days’ notice in writing.

30.3 Ending at once. Either party may end this agreement at once by notice in writing if the other seriously breaches it and does not fix the breach within 7 days of being asked, or at once without a chance to fix it for a breach of clauses 3, 21, 23 or 28, for fraud, or if the other stops trading. We may also end it at once if your licence to operate is withdrawn.

30.4 Bookings after notice. Confirmed Bookings for Trips before the end date go ahead under this agreement. For Confirmed Bookings after the end date, we agree with you whether you provide them under this agreement or we move them to another operator with the Guest’s agreement. You must not cancel them because the agreement is ending.

30.5 Final settlement. We send a final statement within 30 days after the last Trip under this agreement. Amounts owed either way are paid within 14 days.

30.6 What survives. Clauses 13, 16, 18, 19, 22, 23, 27.2, 28, 29 and 37, and any other clause meant to last, survive the end of this agreement.

31. Changes to this agreement

31.1 Notice. We may change this agreement by giving you at least 30 days’ notice by email and in the operator portal, with the changes marked. A change required by law or for safety may take effect sooner.

31.2 Your choice. A material change, such as a change to Commission, fees, cancellation rules, payment terms or liability, applies to you only after you accept it electronically in the operator portal. Until then the previous version keeps applying to you, and either party may end this agreement under clause 30.2. Minor changes, such as clearer wording or new contact details, apply after the notice period if you keep using the Platform. If you do not agree to a change, you may end this agreement without any fee.

31.3 Commission. We never raise your Commission rate without your express electronic acceptance, and never during a Founding Partner lock.

31.4 Bookings already made follow the version in force when the Guest paid the Deposit.

32. Entire agreement and order of documents

32.1 The agreement. This agreement consists of this document, its Annexes A to E, the Commission rate and Yacht details you confirm in the operator portal, and the documents it refers to: the booking terms for Guests at luxuryyacht.tours/booking-terms/ and the safety page at luxuryyacht.tours/safety/.

32.2 Order. If they conflict, this order applies: (1) a written variation signed or accepted electronically by both parties for a specific Yacht; (2) this agreement; (3) its Annexes; (4) the booking terms for Guests; (5) the supplier terms summary on the website.

32.3 Nothing else. This agreement replaces any earlier understanding about the same subject.

33. Notices and communications

33.1 How we write to you. We send notices to the email address in your operator account and show them in the operator portal. Day-to-day messages about Requests and Bookings may also go by WhatsApp.

33.2 How you write to us. You send notices to hello@luxuryyacht.tours. Urgent matters on Trip days also go by WhatsApp to +20 106 099 0121.

33.3 When received. An email is received when sent, unless the sender gets a delivery failure. A portal notice is received when posted.

33.4 Keep details current. You keep your contact details in the operator portal up to date.

34. Force majeure

Neither party is liable for a delay or failure caused by events outside its reasonable control, such as war, terrorism, epidemic, natural disaster, a government order, a port or airport closure or a general failure of public networks, provided it tells the other party promptly and does what it reasonably can to limit the effect. Guests affected are treated under clause 15.2. If the event lasts more than 60 days, either party may end this agreement by notice.

35. Assignment and transfer to the registered company

35.1 To our company. You agree that, once LuxuryYacht.Tours is registered as a company, this agreement and all rights and obligations under it pass automatically to that company. We tell you its registered name and number in writing.

35.2 Other transfers. We may transfer this agreement to a buyer of our business or to a group company by notice. You may not transfer it without our written consent.

35.3 Subcontracting. You may use another licensed operator’s Yacht for a Booking only with the Guest’s agreement and ours. You remain responsible for that Trip.

36. General

36.1 Independent parties. Each party acts as an independent business.

36.2 Anti-bribery. Neither party offers or accepts any bribe or improper payment in connection with this agreement.

36.3 Compliance. Each party follows the laws that apply to it, including tourism, maritime, consumer, tax, labour and data protection laws.

36.4 Severability. If any part of this agreement is invalid, the rest stays in force, and the invalid part is replaced by a valid one as close as possible to its purpose.

36.5 No waiver. A delay in using a right is not a waiver of it.

36.6 Costs. Each party pays its own costs of entering into this agreement.

37. Law and disputes

37.1 Law. This agreement is governed by the laws of the Arab Republic of Egypt.

37.2 Talking first. The parties try in good faith to settle any dispute by talking for 30 days after one party describes it in writing.

37.3 Courts. If the dispute is not settled, it goes to the competent courts of South Sinai, in Sharm El Sheikh.

Annexes

Annex A: Commission and settlement, worked examples

All examples use a Trip Price of EUR 1,800. The Deposit is EUR 450 and the Balance is EUR 1,350.

The extra cost of a replacement Yacht is capped at 25% of the Price, in this example EUR 450.

Annex B: Documents

Annex C: Who pays what when a Trip does not go ahead

Annex D: Service levels

Response times count during the working hours you set in the operator portal. If you set none, they count from 9:00 to 22:00 Cairo time every day.

Annex E: Electronic acceptance

Acceptance box (English): “I have read and accept the LuxuryYacht.Tours Operator Agreement, version 2.1, and its Annexes, and I am authorised to accept it for the business named above.”

Acceptance box (Arabic): “قرأت اتفاقية المشغّل الخاصة بـ LuxuryYacht.Tours، النسخة 2.1، وملاحقها، وأوافق عليها، وأنا مفوّض بالموافقة عليها نيابةً عن النشاط المذكور أعلاه.”

The box is not ticked in advance. The application cannot be sent without it. Where available, we confirm the acceptance with a one-time code sent to the operator’s email or WhatsApp.

What we record for each acceptance:

• agreement version and the date and time (Cairo time and UTC);
• the operator account number, the business name, the name, email and WhatsApp number of the person who accepted;
• the IP address and browser of the device used;
• a fingerprint (SHA-256 hash) of the exact text accepted;
• the page or form where it was accepted.

After acceptance: we email the accepted version, with the record above, to the operator’s email address at once. The operator portal keeps every version accepted, with its date.

New versions: when this agreement changes under clause 31, the operator portal shows the new version with changes marked and asks for acceptance. The record above is kept for each version.