FAQ
Questions guests ask before they sail
Short answers. Your written quote has the details for your trip.
Is the price on the site final?
A yacht shows a price only after its operator confirms it; until then it says Price on request. Your written quote states the exact total for your date and group, taxes included, and that is the price you pay.
When do I pay, and to whom?
Nothing is charged when you send a request. To accept your quote, your concierge sends a secure payment link for the 25% deposit to LuxuryYacht.Tours, and we issue your receipt. You pay the 75% balance to the operator before boarding; your quote states whether the operator takes cash or card. We never ask you to pay into a personal account.
Is my booking confirmed when I pay?
Your booking is confirmed when the operator confirms in writing, usually within 4 hours. If the operator cannot confirm, you choose a full refund of your deposit within 14 days, or an equivalent yacht if you agree to it.
Can I cancel?
Day trips are free to cancel until 72 hours before departure, with your full deposit refunded. After that the deposit is not refunded. Overnight trips are free to cancel until 30 days before departure. See the cancellation and refund policy for the full rules.
Can I change the date?
Once, free, while you are still inside the free cancellation window, if the operator has the new date free.
What if the weather is bad?
If the port authority or your captain stops sailing for safety, you choose a new date or a full refund of everything you paid.
How many people can come?
Up to the licensed number of guests on your quote, and children count. We never place more guests on a yacht than its licence allows.
Are food and drinks included?
Your quote lists exactly what is included and what is not.
Do I need my passport?
Yes, when your route goes to a protected area such as Ras Mohammed or Tiran. Every guest needs a passport or ID card. Protected-area fees are paid on the day unless your quote includes them: USD 5 per person for foreign visitors and EGP 25 for Egyptians, children under 7 free. Marina fees, if any, are listed on your quote. See safety on board.
Can you arrange a celebration?
Yes. Tell us in your request and we will add options to the quote.
Do you pick us up from the hotel?
Some operators include transfers. Your quote says if yours does.
How do I reach you on the day?
By 18:00 Cairo time the day before you sail, we send your captain’s name, phone number and the meeting point. A concierge replies on WhatsApp +20 106 099 0121 within 2 hours, 9:00 to 22:00 Cairo time. On the day of your trip the same number is answered from 7:00 Cairo time until you are back ashore, and you can also call it.
Still have a question?
A concierge replies within 2 hours, 9:00 to 22:00 Cairo time.