Legal

Terms of Use

Version 2.1 · Effective 21 October 2026 · اقرأ النص العربي

How these terms apply and are accepted

Version: 2.1 · Effective: 21 October 2026 · luxuryyacht.tours/terms-of-use/

Who these terms are between. These Terms of Use are an agreement between:

1. LuxuryYacht.Tours, a company in the process of registration (under incorporation) in the Arab Republic of Egypt, South Sinai, Sharm El Sheikh, represented by its founder Muhammad Abu Dawood, email hello@luxuryyacht.tours, WhatsApp +20 106 099 0121 (“LuxuryYacht.Tours“, “we“, “us“, “our“). The registered company name and commercial register number will be added to these terms, and printed on every receipt, as soon as they are issued; and
2. each person who visits or uses the site or any other part of the Platform, whether as a visitor, a Guest, an Operator, a Partner or a person acting for one of them (“you“, “your“).

How you accept these terms. By using the site you agree to these terms. In addition, you accept them expressly, by ticking a box and pressing a button, when you:

• send a Request through the request form;
• accept a Quote and pay a Deposit;
• send a Review; or
• apply as an Operator or Partner, or open or use an operator or partner portal account.

No handwritten signature is needed. Your electronic acceptance has the same legal effect as a signed paper agreement, as Egyptian law allows, including Law No. 15 of 2004 on electronic signature. Clause 26 explains what we record and the copy we send you.

If you do not agree. If you do not accept these terms, please do not use the site. You can still contact us by email or WhatsApp with any question.

Language. These terms are made in English and Arabic. Both versions are equally valid. If they differ, the Arabic version prevails (clause 29).

Part 1: Who we are and what we do

1. Who we are

1.1 The business. LuxuryYacht.Tours is a premium yacht charter marketplace and personal concierge service, run from Sharm El Sheikh, South Sinai, in the Arab Republic of Egypt. We help Guests find and book yacht trips with licensed yacht operators.

1.2 Legal status. LuxuryYacht.Tours is a company in the process of registration in Egypt. We do not use any company name, commercial register number, tax number or licence number until it has been issued to us. As soon as they are issued, we add them to these terms, to the footer of the site and to every receipt and statement.

1.3 Where we work. We currently offer yacht trips in Sharm El Sheikh, including trips to Ras Mohammed, Tiran and White Island. We add other destinations in Egypt only when a licensed yacht there has been reviewed and confirmed by its operator.

1.4 How to reach us. Email hello@luxuryyacht.tours, WhatsApp and phone +20 106 099 0121. Our concierge team works from 9:00 to 22:00 Cairo time, every day, and replies within 2 hours during those hours. On trip days we are available from 7:00 Cairo time until the Guests are back ashore.

2. What these terms cover and the other documents

2.1 Scope. These terms govern your use of the Platform: the website luxuryyacht.tours, its pages and forms, private booking pages, the operator and partner portals, our emails, WhatsApp channels and any notifications we send.

2.2 Other documents. Depending on how you use the Platform, other documents also apply. They form part of your agreement with us:

2.3 Which document wins. If these terms and another document conflict: (a) for anything about a Booking, the Booking Terms and the Cancellation Policy prevail; (b) for the relationship between us and an Operator or a Partner, the Operator Agreement or the Partner Agreement prevails; (c) for Reviews, the Review and Content Policy adds detail to clause 16 of these terms. In every other case these terms prevail.

2.4 Quotes. The written Quote for a Trip sets out the specific Yacht, Price, inclusions and terms for that Trip. It prevails over general information shown on the site.

3. Definitions

In these terms:

• Platform means the website luxuryyacht.tours, its operator portal, partner portal, private booking pages, apps, emails, notifications and WhatsApp channels run by LuxuryYacht.Tours. Site means the website and its pages.
• Guest means a person who sends a Request or makes a Booking through the Platform, including the people travelling with them.
• Operator means a licensed yacht operator that has accepted the Operator Agreement and whose Yachts are offered on the Platform.
• Partner means a hotel, travel agency, destination management company (DMC) or concierge firm approved by us that sends Guests to the Platform with a partner code.
• Business User means an Operator or a Partner, and any person acting for one.
• Yacht means a vessel offered on the Platform, with its captain, crew, equipment and on-board services.
• Trip means the service an Operator provides to a Guest on a Yacht: a full-day, half-day or sunset trip, a celebration, a multi-day (overnight) charter of up to 14 nights, or any other service shown on a Quote.
• Listing means the page and data that describe a Yacht or Trip on the Platform.
• Request means a Guest’s enquiry with destination, date, group size and wishes.
• Quote means the written offer we send a Guest naming the Operator, the Yacht, its licensed capacity, what is included and not included, the Price, the payment terms and the cancellation terms.
• Price means the total price of the Trip shown on the Quote.
• Deposit means 25% of the Price, paid by the Guest to LuxuryYacht.Tours to accept a Quote. Balance means the remaining 75%, paid by the Guest directly to the Operator before boarding.
• Booking means a Quote the Guest has accepted by paying the Deposit.
• User Content means anything you send to or through the Platform, including Requests, messages, Reviews, replies, photos, videos, documents and Listing material.
• Review means a rating, text and any photos a Guest sends about a Trip.
• Business Day means Sunday to Thursday, excluding official public holidays in Egypt. “Including” means “including without limitation”. “Writing” includes email, portal messages and WhatsApp messages.

4. Our role as booking agent

4.1 We are an agent. We act as booking agent for licensed yacht operators. We do not own, charter, crew or operate any vessel, and we are not the seller of the Trip.

4.2 Who provides the Trip. Each Trip is provided by the Operator named on the Quote. The contract for the Trip is between the Guest and the Operator. The Operator is responsible for the Yacht, the captain and crew, the Trip as described on the Quote, safety on board and in the water, and the licences and insurance the law requires.

4.3 What we do. Our own service to the Guest is the booking service: matching the Request with suitable licensed Yachts, sending the Quote, taking the Deposit as the Operator’s limited payment collection agent, and looking after the Booking before, during and after the Trip. The Booking Terms describe this service in full.

4.4 Independent businesses. Operators and Partners are independent businesses. They are not our employees, branches or agents, and they cannot make promises on our behalf. A Partner that gives you a partner code is not a party to your Booking.

4.5 What we check. Before a Yacht is listed, we review it with its Operator on a live video call, and the Operator confirms to us that it holds a valid boat tourism licence and passenger insurance. We then show it in one of four tiers: Listed, Verified, Premium or Signature, as described in clause 8.4. For Verified Yachts and above, we also see the licence and the insurance. Our checks are made by video call and document review. They do not replace the Operator’s legal duties or the decisions of the captain and the authorities.

Part 2: Using the site

5. Who may use the site

5.1 Browsing. Anyone may browse the site and read its content, subject to these terms.

5.2 Age and capacity. To send a Request in your own name, accept a Quote, pay a Deposit or write a Review, you must be at least 18 years old and legally able to make a binding contract under the law that applies to you. Children and young people may travel on a Booking made by an adult who is responsible for them.

5.3 Booking for others. If you book for a group, a family or a company, you confirm that you may act for everyone in it, that you will share the Quote, these terms, the Booking Terms and the safety information with them, and that the details you give about them are correct.

5.4 Business Users. If you use the Platform for a business, you confirm that you are authorised to act for it and to bind it to these terms and to the Operator Agreement or Partner Agreement.

5.5 Lawful use. You may not use the Platform if the law that applies to you forbids it, or if we have suspended or closed your access under clause 23.

6. Guests, booking links and portal accounts

6.1 No accounts for Guests. Guests do not need an account. You send a Request with your contact details, and we answer by email or WhatsApp.

6.2 Your private booking page. When we send a Quote, we give you a private link to your booking page. The link contains a random code, is not shown in search engines and lets anyone who has it see your Booking. Please keep it private and do not post it publicly. If you shared it by mistake, tell us and we issue a new link.

6.3 Operator and partner accounts. Operators and Partners use accounts on the operator portal and the partner portal. Operator accounts are opened under the Operator Agreement. Partner accounts are opened when we approve a Partner’s application; each approved Partner receives a partner code and a QR card.

6.4 Keeping accounts safe. If you have a portal account, you keep your login details secret, use the account only for your own business, keep your contact details up to date and tell us at once if you think someone else has used your account. You are responsible for what is done through your account, unless it is caused by our own failure.

6.5 Our right to act. We may reset a password, ask for further identification or pause an account to protect it, its users or Guests.

7. Requests, quotes and bookings

7.1 Requests are free. Sending a Request is free and does not commit you to book. Please give correct details, so that the Quote fits your group.

7.2 How a Booking is made. We check suitable licensed Yachts with their Operators, who confirm availability and price in writing. We then send you a Quote with a link to your booking page. You accept the Quote by paying the 25% Deposit through the secure payment link. The Operator confirms the Booking within 4 hours of your Deposit. You pay the 75% Balance directly to the Operator before boarding, in cash or by card as stated on the Quote, and the Operator gives you a receipt.

7.3 Validity of a Quote. A Quote is valid for 48 hours, for 24 hours if the Trip is less than 7 days away or in peak season, and for 2 hours for a Trip on the same day. Until you pay the Deposit, the Yacht is not held for you.

7.4 Another option. Before you pay, you may use the “Show me another option” button on your booking page to ask for a different Yacht.

7.5 Full rules. Confirmation, date changes, cancellations, weather, refunds and complaints are governed by the Booking Terms and the Cancellation Policy.

7.6 Group size. We never offer a Yacht for more Guests than its licensed capacity, and we decline Requests that exceed it.

8. Listings, prices and information on the site

8.1 Confirmed information only. We publish details of Yachts and Trips that the Operator has confirmed to us, such as the Yacht, its licensed capacity, its harbour, the Trip types and what is included. We never publish a Yacht, price, capacity, feature or availability that the Operator has not confirmed.

8.2 Prices on the site are a guide. Prices and availability shown on the site are a guide. The binding Price and details are the ones on your written Quote. Prices are set by the Operator and include our commission and any tax the Operator must charge. Items not included, such as national park fees, are listed on the Quote.

8.3 Currencies. You can display prices in euros, US dollars, pounds sterling or Egyptian pounds. Converted amounts are for information. The Quote shows the currency of the Price, and your bank or card provider may add its own exchange or card fees.

8.4 Tiers. Each Yacht is shown in one of four tiers. Listed: reviewed with the Operator on a video call; the Operator confirms its licence and insurance. Verified: its documents have been checked and it has been reviewed with the Operator on a video call. Premium: Verified, with a complete Listing, recent photos, at least 5 Reviews averaging 4.5 or more, and the Operator’s response times met for the last 90 days. Signature: Premium, and confirmed on the video review to meet our luxury standard. Only Signature Yachts are described as “luxury” on the site. Tiers are reviewed every 90 days.

8.5 Photos. Operators supply recent photos and videos of their Yachts. Photos show the Yacht as it was when they were taken; furnishings and decoration may change slightly.

8.6 Mistakes. We work to keep the site correct and up to date. If you see something wrong, please tell us and we correct it. A clear error on the site, such as an obviously wrong price, does not bind you or the Operator; the Quote is what counts. Once a Booking is made, its Price is fixed.

8.7 Guides and general information. Destination guides, tips, weather notes and frequently asked questions are general information. They do not replace the instructions of your captain, the port authority, the coast guard or other authorities, or professional, medical or legal advice.

8.8 Order of Yachts. When we suggest several Yachts for a Request, we choose them by fit (capacity, harbour, Trip type and date) and by the Operator’s response times, Reviews and ratings, cancellation record, tier and Founding Partner status. The Review and Content Policy explains this in more detail. No Operator can pay for a better rating.

9. Your responsibilities

When you use the Platform, you:

• give true, current and complete information, and correct it if it changes;
• use your own contact details, or those of a person who has allowed you to use them;
• follow these terms, the documents in clause 2 and the law that applies to you;
• treat our concierge team, Operators, crews, Partners and other users with respect;
• keep your booking links and account details private; and
• tell us promptly about anything on the Platform that seems wrong, unsafe or unlawful.

10. What you must not do

You must not, and must not help anyone else to:

• break the law or the rights of others, including privacy and intellectual property rights;
• send false, speculative or fraudulent Requests or Bookings, or use someone else’s name, contact details or payment card without their permission;
• pretend to be another person, a business, a member of our team, an Operator or a Partner, or misrepresent your connection with any of them;
• use the Platform to find a Yacht and then book it with its Operator in a way designed to avoid our booking service;
• ask a Guest, an Operator or a Partner to pay, or accept payment, outside the methods shown on the Quote, or into a personal account;
• use a partner code you are not entitled to use, or create Bookings only to obtain a partner reward;
• write, buy, sell, trade or ask for fake, paid or incentivised Reviews, or pressure anyone to write, change or remove a Review;
• post or send content that is unlawful, false, misleading, defamatory, threatening, harassing, hateful, discriminatory, sexually explicit or violent, or that reveals someone else’s personal data;
• send spam, chain messages, advertising or unsolicited offers through the Platform;
• copy, scrape, harvest or extract the Platform or its content in bulk, by robots, spiders, scrapers or other automated means, or use it to train or feed artificial intelligence systems or databases, without our written permission;
• copy, frame or mirror the Platform, or use our brand, in a way that suggests a connection with us that does not exist;
• try to gain unauthorised access to the Platform, another account, our systems or data, or test, scan or probe their security without our written permission;
• upload viruses, malware or any harmful code, or interfere with, overload or disrupt the Platform;
• reverse engineer or decompile any part of the Platform, except where the law expressly allows it; or
• use the Platform for any purpose other than finding, booking, providing or promoting yacht Trips as these terms allow.

We may investigate a breach, remove content, refuse Requests or Bookings, and suspend or end access under clause 23. Where we suspect a crime, we may report it to the competent authorities.

11. Payments and payment safety

11.1 How Guests pay. The Guest pays the 25% Deposit to LuxuryYacht.Tours through a secure payment link or the site’s checkout, issued by our payment provider for LuxuryYacht.Tours, a company in the process of registration. Until online payment opens on the site, your concierge sends you the payment link. The Guest pays the 75% Balance directly to the Operator before boarding, in cash or by card as stated on the Quote.

11.2 No service fee. Guests pay no booking or service fee to us. Our commission is included in the Price and paid by the Operator. We bear the payment provider’s fees on Deposits. Your own bank or card provider may charge its own fees.

11.3 Card details. Card payments are made on the payment provider’s secure page. We do not see or store your full card details. Never send card numbers, codes or passwords by email or WhatsApp.

11.4 Payment safety. We never ask you to pay into a personal account. If anyone asks you to pay into a personal bank account or wallet, or asks for more than your Quote for the same Trip, do not pay and tell us at once at hello@luxuryyacht.tours or on WhatsApp +20 106 099 0121.

11.5 Payment disputes. If you have a problem with a payment, please contact us first, so we can help quickly. This does not limit any right you have with your bank or card issuer. We handle disputes about Deposits with the payment provider.

11.6 Partner rewards. Partner rewards are paid by us out of our own commission, under the Partner Agreement. They never increase the Price a Guest pays.

12. Communications by email, WhatsApp and notifications

12.1 Service messages. We communicate mainly by email and WhatsApp, using the contact details you give us. By sending a Request, accepting a Quote or using a portal account, you agree that we may send you messages about your Request, Quote, Booking, Trip, Review or account, including reminders, day-of details and invitations to review. Day-of details, such as the meeting point, the captain’s name and a phone number, are sent by 18:00 Cairo time the day before the Trip.

12.2 Messages in writing. Messages by email, WhatsApp and the portals count as writing. Please read them, because they may contain important information about your Trip.

12.3 Partner copies. If you book with a partner code, the Partner receives copies of the emails about your Booking, so it can help you.

12.4 Notifications and calendars. Operators and Partners may switch on notifications from the portals on their devices, and may switch them off at any time in their device settings. Calendar links (.ics) we send can be added to your own calendar.

12.5 Marketing. We do not send you marketing messages unless you ask for them. If you have asked for them, you can stop them at any time by telling us by email or WhatsApp. Service messages continue while you have an open Request or Booking.

12.6 Records. We keep messages about Requests and Bookings as records of what was agreed, as our Privacy Notice explains.

13. Third-party links and services

13.1 Services we use. Parts of the Platform rely on services run by other companies, such as payment providers (for example Paymob and, when it becomes available, PayPal), WhatsApp, map services and calendar apps. When you use them, their own terms and privacy policies also apply.

13.2 No control. We do not control third-party websites or services and are not responsible for their content, availability, security or privacy practices. A link to another website is not an endorsement of it.

13.3 Your choice. You use third-party websites and services at your choice. If a third-party service does not work, you can always reach us by email or WhatsApp.

Part 3: Content, intellectual property and reviews

14. Our intellectual property and your licence to use the site

14.1 What belongs to us. The LuxuryYacht.Tours name and logo, the design and layout of the Platform, its texts, guides, graphics, software and databases, and the selection and arrangement of its content belong to us or to those who have licensed them to us. Photos and videos of Yachts belong to us or are used with the permission of the Operators or other rights holders. Credits are shown on our photo credits page.

14.2 Your licence. We give you a limited, personal, non-exclusive, non-transferable and revocable licence to view and use the Platform for its intended purpose: to find, request, book, provide or promote yacht Trips. You may share links to pages and print or save your own Quotes, receipts and Booking information.

14.3 What is not allowed. You may not copy, reproduce, sell, publish, distribute, modify or create works from the Platform or its content, or use it for any commercial purpose, without our written permission, except as these terms or your Operator Agreement or Partner Agreement allow.

14.4 Business Users. Operators may display the “Listed on LuxuryYacht.Tours” badge and, if they hold it, the Founding Partner badge, as the Operator Agreement allows. Partners may use their partner code, QR card and the materials we provide, as the Partner Agreement allows.

14.5 Other brands. Names and logos of other companies shown on the Platform belong to their owners. Their display does not mean that those companies endorse us.

14.6 Feedback. If you send us ideas or suggestions about the Platform, we may use them freely, without any duty to pay you or to keep them confidential. This does not apply to your personal data, which we treat as our Privacy Notice explains.

14.7 Rights we keep. All rights not expressly given to you in these terms are kept by us and our licensors.

15. Content you send us

15.1 You keep ownership. You keep ownership of the User Content you send. You are responsible for it.

15.2 Licence to us. You give LuxuryYacht.Tours a free, non-exclusive, worldwide licence to host, store, copy, display, translate, adapt the format of and publish your User Content, on the Platform and in our marketing, on social media, in search engines and in answers given by AI services, and to share it with the Operator and, where relevant, the Partner concerned, to provide and promote the Platform. The licence lasts for as long as the content is shown on the Platform and for a reasonable time after, so that material already made or published does not have to be withdrawn. It passes to the registered company under clause 30. Operators’ Listing content is licensed under the Operator Agreement instead.

15.3 Your promise. You promise that you have the right to send your User Content and to give us this licence, that it is true to your own experience, and that it does not break the law or anyone’s rights, including the privacy of people who appear in photos or videos.

15.4 Moderation. We are not obliged to publish User Content. We may check, edit for format, translate, decline or remove User Content that breaks these terms or the Review and Content Policy, or that we are required by law to remove. We do not change the meaning of a Review.

15.5 Translations. We may show machine or human translations of User Content. Translations are marked as such, and the original text is the reference.

16. Reviews

16.1 Who can review. Only Guests who sailed on a Trip booked through us can review that Trip. We invite every Guest to review after the Trip.

16.2 Moderation. We moderate every Review before it is published. We remove personal data, insults, unlawful content and content that is not about the Trip. We do not remove honest Reviews because they are negative.

16.3 No fake or paid Reviews. We never pay for Reviews, write Reviews, or offer discounts or other rewards for them. Operators and Partners must not write, buy or ask for Reviews of Yachts they are connected with, reward Guests for positive Reviews, or pressure Guests to change or remove a Review.

16.4 Operator replies. The Operator may reply publicly to a Review, politely and without personal data.

16.5 How you appear. Your Review is shown with your first name or another name you choose.

16.6 Full rules. The Review and Content Policy explains in full who can review, what is allowed, how we verify and moderate Reviews, how to report a Review, how ratings are calculated and how Reviews affect the order and tier of Yachts.

17. Reporting content and rights complaints

17.1 Report it. If you believe that content on the Platform is unlawful, false, unsafe or infringes your rights, write to hello@luxuryyacht.tours with the link to the content, the reason for your report and, if you own a right, proof of it and your contact details.

17.2 What we do. We acknowledge your report, look at it promptly and fairly, and may remove or restrict the content while we check it. We tell you the outcome in writing. Where the content belongs to another user, we may give them a chance to respond.

17.3 Good faith. Please report in good faith. Knowingly false reports are a breach of these terms.

Part 4: Availability, security and responsibility

18. Availability of the site

18.1 Our effort. We work to keep the Platform available, secure and working well, but we cannot promise that it will always be available without interruption, delay or error.

18.2 Changes and maintenance. We may change, improve, pause or withdraw any part of the Platform, for example for maintenance, security or new features. Where a change materially affects an open Booking, we tell you and keep your Booking on its agreed terms.

18.3 Always reachable. If the site does not work, you can always reach us by email or WhatsApp.

19. Security

19.1 Our measures. We use reasonable technical and organisational measures to protect the Platform and the data in it, such as a firewall, login protection, secure connections, backups and private storage of Operator documents.

19.2 No guarantee. No system connected to the internet is completely secure. Please use up-to-date software and protect your devices and your login details.

19.3 Reporting a weakness. If you find a security weakness in the Platform, please tell us privately at hello@luxuryyacht.tours and do not use or disclose it. Testing the Platform’s security needs our prior written permission (clause 10).

19.4 Fraud attempts. Messages that claim to come from us but ask for payment to a personal account, for card details or for passwords are not from us. Please report them to us.

20. Disclaimers

20.1 The Trip. The Operator is responsible for the Trip, the Yacht, its crew and safety. We describe Yachts and Trips as their Operators confirmed them to us, and we check what clause 4.5 describes, but we do not control how an Operator provides a Trip.

20.2 The site. Apart from the commitments in these terms, the Booking Terms and the Cancellation Policy, the Platform and its content are provided as they are and as available, to the extent the law allows. We do not promise that the site will meet every need or be free of every error.

20.3 Conditions at sea. Sea, wind and weather conditions, marine life, visibility and access to protected areas are outside our control and the Operator’s. The captain and the authorities decide whether and where a Trip can sail. What happens when a Trip cannot go ahead is set out in the Booking Terms and the Cancellation Policy.

20.4 Third-party content. Reviews and other User Content express the views of their authors, not ours.

21. Our liability

21.1 What we are responsible for. We are responsible for the information we publish, for handling your Requests and Bookings with reasonable care and skill, for holding and refunding Deposits as the Booking Terms and the Cancellation Policy say, and for helping you if something goes wrong.

21.2 What we are not responsible for. We are not responsible for the acts or failures of an Operator, a Partner or another user, for third-party services under clause 13, for losses that were not reasonably foreseeable when you used the Platform or made the Booking, or for events outside our reasonable control under clause 24. If something goes wrong with a Trip, we still help you raise it with the Operator and work for a fair solution, as the Booking Terms describe.

21.3 Bookings. Our responsibility to a Guest for a Booking, and any limits on it, are set out in the Booking Terms and the Cancellation Policy. Refunds due under them are never reduced by these terms.

21.4 Business Users. Our liability to Operators and Partners is governed by the Operator Agreement and the Partner Agreement.

21.5 What is never limited. Nothing in these terms limits or excludes our liability for death or personal injury caused by our own negligence, for fraud or gross fault, or for anything else the law does not allow to be limited. Nothing in these terms takes away your rights under the Egyptian Consumer Protection Law No. 181 of 2018 or the mandatory consumer rights of the country where you live.

22. Your responsibility to us

22.1 Business Users. Operators and Partners compensate us for any claim, fine, loss or cost, including reasonable legal fees, that we suffer because of their breach of these terms, their User Content or their breach of the law, as their agreements with us set out in more detail.

22.2 Everyone. If you break these terms deliberately or negligently, for example by sending fraudulent Requests, by misusing someone else’s details or payment card, or by attacking the Platform, you are responsible to us for the loss this causes, as the law provides.

22.3 Consumers. This clause does not take away any right you have as a consumer.

23. Suspension and termination

23.1 Our rights. We may refuse a Request, decline to send or withdraw a Quote that has not been paid, remove content, block access to the Platform, or suspend or close a portal account if we reasonably believe that you have broken these terms or the law, that you have given false information, that there is a risk of fraud or harm to Guests, crews, Operators, Partners or us, or if an authority requires it.

23.2 How we act. We act in proportion to the breach. Where we can, and where it is safe and lawful to do so, we tell you the reason and give you a chance to explain or put things right.

23.3 Existing Bookings. A suspension does not cancel a Booking on its own. Existing Bookings are handled under the Booking Terms and the Cancellation Policy. Operator and Partner accounts are suspended and ended under their agreements.

23.4 Your rights. You may stop using the Platform at any time. Business Users may end their agreements as those agreements allow. You may ask us to delete your personal data as our Privacy Notice explains.

23.5 What survives. Clauses 14, 15, 21, 22, 26, 28 and 30, and any other clause meant to last, survive the end of your use of the Platform.

24. Events outside our control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as war, terrorism, epidemic, natural disaster, a government order, a port or airport closure, or a general failure of public networks or power. We tell you promptly and do what we reasonably can to limit the effect. Trips affected by weather, sailing bans or such events are handled under the Booking Terms and the Cancellation Policy.

Part 5: General terms

25. Changes to these terms

25.1 Updates. We may update these terms, for example when the law changes, when we add services or destinations, or when we register the company. The version number and effective date at the top of this page show which version is current, and we keep earlier versions available on request.

25.2 When a change applies. A new version applies to your use of the Platform from its effective date. Your Booking follows the version in force on the day you paid the Deposit. A Review follows the version in force on the day you sent it.

25.3 Business Users. Changes for Operators and Partners follow the notice and acceptance rules in their agreements.

25.4 Material changes. If we make a material change that affects you while you have an open Booking or a portal account, we tell you by email or in the portal before it applies.

26. Electronic acceptance and records

26.1 Electronic form. These terms, the Booking Terms, the Cancellation Policy and the agreements with Business Users are made and accepted electronically. Under Egyptian law, including Law No. 15 of 2004 on electronic signature, electronic writing and records have the same legal effect as paper ones. You agree that your acceptance by ticking a box and pressing a button binds you in the same way as a handwritten signature.

26.2 The box. The acceptance box is never ticked in advance. A form that needs acceptance cannot be sent without it.

26.3 What we record. For each acceptance we record: the document and its version; the date and time (Cairo time and UTC); the name, email and WhatsApp number given, and the Booking reference or account where there is one; the IP address and browser of the device used; a fingerprint (SHA-256 hash) of the exact text accepted; and the page or form where it was accepted.

26.4 Your copy. We email you a copy of the accepted text, or a link to the exact version, with the details above at the time you accept.

26.5 Evidence. These records, and our emails and WhatsApp messages, may be used as evidence of what was agreed. You may ask us for a copy of the records about you at any time.

27. Privacy and cookies

How we collect and use personal data is explained in our Privacy Notice, in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and, where they apply, the data protection laws of the European Union and the United Kingdom. How we use cookies is explained in our Cookie Notice.

28. Law, courts and your consumer rights

28.1 Law. These terms are governed by the laws of the Arab Republic of Egypt.

28.2 Talk to us first. If you have a problem, please contact us first. Most problems are solved quickly by talking. Business Users follow the dispute steps in their agreements.

28.3 Courts. Disputes go to the competent courts of South Sinai, in Sharm El Sheikh.

28.4 Your consumer rights. If you are a consumer, nothing in these terms takes away your rights under the Egyptian Consumer Protection Law No. 181 of 2018, including your right to complain to the competent consumer protection authority, or the protection given to you by the mandatory law of the country where you live, including any right to bring a claim in your local courts where that law allows it.

29. Language

These terms are published in English and Arabic. Both versions are equally authentic. If there is any difference between them, the Arabic version prevails. We may also show translations into other languages for convenience only; they are not binding.

30. Assignment and transfer to the registered company

30.1 To our company. You agree that, once LuxuryYacht.Tours is registered as a company, these terms, every acceptance of them, every Booking and every licence given to us, with all rights and obligations under them, pass automatically to that company. We publish its registered name and number on the site as soon as they are issued.

30.2 Other transfers. We may also transfer these terms to a buyer of our business or to a group company. This does not reduce your rights. You may not transfer your rights or obligations under these terms without our written consent.

31. General provisions

31.1 Severability. If any part of these terms is invalid or unenforceable, the rest stays in force, and the invalid part is replaced by a valid one as close as possible to its purpose.

31.2 No waiver. A delay in using a right is not a waiver of it.

31.3 Entire agreement. These terms and the documents in clause 2 are the whole agreement between you and us about the use of the Platform. They replace any earlier version for future use.

31.4 No partnership. Nothing in these terms creates a partnership, joint venture, employment or agency relationship between you and us, except our role as agent described in clause 4.

31.5 Headings. Headings and the In short box are for convenience. The clauses themselves are binding.

32. Notices

32.1 To you. We send notices to the email address or WhatsApp number you gave us, or, for Business Users, to the email in the portal account and in the portal itself. An email is received when sent, unless the sender gets a delivery failure. A portal notice is received when posted.

32.2 To us. Send notices to hello@luxuryyacht.tours. For urgent matters on a Trip day, also send a WhatsApp message to +20 106 099 0121.

33. Contact

• Email: hello@luxuryyacht.tours
• WhatsApp and phone: +20 106 099 0121
• Concierge hours: 9:00 to 22:00, Cairo time, every day. A concierge replies within 2 hours during these hours. On trip days the same number is answered from 7:00 Cairo time until guests are back ashore.
• Address: Sharm El Sheikh, South Sinai, Arab Republic of Egypt. The registered address will be added when the company is registered.